Customer Services Coordinator at World Vision International (Wvi) – Myanmar (Burma)


Customer Services Coordinator at World Vision International (WVI) – Myanmar

Logo for World Vision International (WVI)

Customer Services Coordinator at World Vision International (WVI) – Myanmar

Recruiter: World Vision International (WVI)

This Job Application Has Closed

About World Vision International (WVI)

World Vision International (WVI) is part of the United Nations system, working to promote international cooperation and address global challenges. As a UN entity, it contributes to the organization’s mission of maintaining international peace and security, developing friendly relations among nations, and promoting international cooperation in solving international problems and encouraging respect for human rights.

Job Summary

This position offers an opportunity to contribute to international cooperation and sustainable development within World Vision International (WVI)’s important work in international cooperation and sustainable development. Working in Myanmar, you will collaborate with international colleagues and partners to address global challenges and promote sustainable development. This role provides an excellent opportunity for professional growth while making a meaningful contribution to international cooperation and global peace and security.

Full Job Description

With 75 years of experience, our focus is on helping the most vulnerable children overcome poverty and experience fullness of life. We help children of all backgrounds, even in the most dangerous places, inspired by our Christian faith. Come join our 33,000+ staff working in nearly 100 countries and share the joy of transforming vulnerable childrens life stories!

Employee Contract Type:

Job Description:

MAJOR RESPONSIBILITIES

Community engagement and Sponsorship education

Participates in sponsorship education processes and contributes as needed

Provides technical input on sponsorship messaging.

Maintains inventory of sponsorship community materials.

Provides technical input on sponsorship aspects of community engagement.

Participates in community engagement and capacity building efforts of partners and community groups.

Supports DF to coordinate specific needs of sponsorship communication at critical points-meetings with parent, etc.

Child selection

Plans RC distribution by Primary Focus Area and monitors RC inventory on an ongoing basic

Supports development of child selection criteria along with the DF

Ensures alignment of child selection criteria with WV intent

Coordinates overall process of child selection including timeframe, materials, documentation, etc.

Coordinates information management quality assurance, data entry, record management

Develop long term plan for RC supply compliance plan with team

Designing integrated activities with children

Provides subject matter expertise for integration of sponsorship requirements with development process and child participation

Coordinates Integrated Activity Plan to link sponsorship requirements with project or other activities

Child monitoring

Provides coordination and support to ensure Child Monitoring Standards are met

Supports the establishment of monitoring processes and systems through CWB Committee including volunteer arrangements

Coordinates Integrated monitoring (?) Plan

Coordinates information management Data quality, data entry, monitoring, tracking, exception reports, follow-up reports

Coordinates the incorporation of child protection standards in sponsorship processes.

Work closely with the DF to ensure CMS is integrated well as a part of community led child protection mechanisms.

Ensures that STEP data is made available on a regular basis for staff/partners review and decision making.

Sponsor communication

Ensures sponsor communications activities are designed in such way so as to contribute to life skills and development assets of children

Coordination of design, development, of communication materials, quality assurance and administration (including postage)

Coordinates information management, data quality, data entry, monitoring, tracking, exception reports, follow-up reports

Ensure sponsor visits are prepared and facilitated in a way to transform the sponsors as it is the ultimate opportunity

Programme team support and development

Engage in own personal learning and development and spiritual maturity and contribute to the development of colleagues

Contribute to ongoing reflection and learning within the team to improve programme performance

Demonstrated commitment to World Vision values and philosophy, and capacity to engage with the broader community in living these values.

Knowledge, Skill, Abilities:

A bachelor’s degree in any subject is essential

Good working knowledge of WV and humanitarian industry Knowledge & Preferable Skills is preferable

Strong Communication skills (English, local language) are essential

Good interpersonal, coordination, facilitation & training skills are essential

Strong organizational and administrative skills

Good working knowledge of computer (computer operations/programs/software) is essential

Good working knowledge of computer base database system Preferable

Basic Photography and Typing skills Essential

Technical writing and analytical skills Preferable

Leadership and case management skills Preferable

Interview/Data gathering skills

At least two years’ work experience in the field of customer services

in commercial/ public institutions/ INGO preferred

Demonstrated ability to operate effectively and sensitively in the cultural context of WV Myanmar. Able to objectively work with the members of ADP team

Have good dealing experiences with children.

Applicant Types Accepted:

Key Details

  • Job Title: Customer Services Coordinator
  • Grade: N/A
  • Location: Thanlyin, Myanmar
  • Department: World Vision International (WVI)
  • Contract Type: Professional Staff
  • Estimated Salary Range:$70,000 – $120,000 USD annually

Qualifications

  • Not specified in the official posting

Skills

  • Not specified in the official posting

Benefits

  • Competitive compensation package
  • Professional development opportunities
  • Comprehensive health and wellness benefits
  • Inclusive and collaborative work environment

How to Apply

Applications must be submitted through the official UN careers portal. Female candidates and candidates from underrepresented groups are strongly encouraged to apply.