Fulfillment Specialist (Reliever) at World Vision International (WVI) – Philippines
Recruiter: World Vision International (WVI)
About World Vision International (WVI)
World Vision International (WVI) is part of the United Nations system, working to promote international cooperation and address global challenges. As a UN entity, it contributes to the organization’s mission of maintaining international peace and security, developing friendly relations among nations, and promoting international cooperation in solving international problems and encouraging respect for human rights.
Job Summary
This position offers an opportunity to contribute to administrative management within World Vision International (WVI)’s important work in international cooperation and sustainable development. Working in Philippines, you will collaborate with international colleagues and partners to address global challenges and promote sustainable development. Your responsibilities will include: Actively follow-up potential sponsors and donors thru calls, SMS, and email to gather sponsor information and educate them about WV child sponsorship. Additionally, you will: Promptly and clearly respond to prospect sponsors and donors concerns, inquiries, and/or requests including acknowledgement of donations following the approved business process. This role provides an excellent opportunity for professional growth while making a meaningful contribution to international cooperation and global peace and security.
Full Job Description
With 75 years of experience, our focus is on helping the most vulnerable children overcome poverty and experience fullness of life. We help children of all backgrounds, even in the most dangerous places, inspired by our Christian faith.
Come join our 33,000+ staff working in nearly 100 countries and share the joy of transforming vulnerable childrens life stories!
Key Responsibilities:
The Fulfillment Specialist (Reliever) successfully secures donor and new sponsor acquisitions by delivering superior customer service and support through various communication channels such as phone, SMS, email, social media, web chats, and messaging apps. S/he delight donors and sponsors by providing a smooth and wonderful start to their sponsorship journey.
This is fixed-term engagement for five (5) months based in Quezon City.
Major Responsibilities:
Actively follow-up potential sponsors and donors thru calls, SMS, and email to gather sponsor information and educate them about WV child sponsorship.
Promptly and clearly respond to prospect sponsors and donors concerns, inquiries, and/or requests including acknowledgement of donations following the approved business process.
Coordination with other teams: (1) Finance to monitor and track payments & (2) Donor Care team to endorse list of new sponsors for welcome call.
Process completed sign-ups including sending of welcome kits to newly acquired sponsors and encoding of generated data of child sponsorship.
Generate list of donor transactions, sort and assign to teams.
Provide report to the Online Marketing Officer for daily income during emergency appeals.
Proactively think of ways to improve business processes and strategies that will lead to enhanced donor service and positive impact in customers experience.
Qualifications:
Bachelor’s degree in marketing, Business Administration, Public Relations or other related course with equivalent substantial experience in relationship marketing and/or key accounts management.
At least 2 years of experience in contact center customer service.
Knowledge and skill in online marketing and communications. Experience in digital and/or e-commerce customer service.
Good communication skills (verbal and written).
Good interpersonal and problem solving skills.
Applicant Types Accepted:
Key Details
- Job Title: Fulfillment Specialist (Reliever)
- Grade: N/A
- Location: Quezon, Philippines
- Department: World Vision International (WVI)
- Contract Type: Fixed-Term Contract
- Estimated Salary Range:$70,000 – $120,000 USD annually
Qualifications
- Not specified in the official posting
Skills
- Not specified in the official posting
Benefits
- Competitive compensation package
- Professional development opportunities
- Comprehensive health and wellness benefits
- Inclusive and collaborative work environment
How to Apply
Applications must be submitted through the official UN careers portal. Female candidates and candidates from underrepresented groups are strongly encouraged to apply.