Manager, Crm Application, Salesforce at Pew Charitable Trusts – United States REMOTE POSSIBLE HYBRID
Recruiter: Pew Charitable Trusts
About Pew Charitable Trusts
The Pew Charitable Trusts is a nonpartisan, nonprofit, public interest organization that uses data to make a difference, improving public policy, informing the public, and invigorating civic life. Pew applies rigorous, analytical research to improve state, local, and federal policy and invests in efforts to engage and inform the public. It operates internationally in areas including conservation, health, and fiscal policy.
Job Summary
This position offers an opportunity to contribute to international cooperation and sustainable development within Pew Charitable Trusts’s important work in international cooperation and sustainable development. Working in United States, you will collaborate with international colleagues and partners to address global challenges and promote sustainable development. Your responsibilities will include: Serve as the platform owner for Salesforce, ensuring alignment with Pews business needs through collaboration and effective stakeholder management. Additionally, you will: Lead Salesforce governance, determining optimal engagement strategies for stakeholders. This role provides an excellent opportunity for professional growth while making a meaningful contribution to international cooperation and global peace and security.
Full Job Description
Position Overview
The Manager, Salesforce, is responsible for the successful operation, strategic direction, and ongoing enhancement of Pews Salesforce platform. This role ensures the platform aligns with organizational priorities, supports stakeholder engagement, and drives adoption of emerging technologies to meet business needs. This position requires initiative, independent judgment, and the ability to manage technical operations and projects across programmatic and operational areas.
This position is based in Pews Washington, DC office and reports to the Director, Application Operations, Information Technology. This position participates in Pews hybrid work program with core days in the office and the flexibility to telework the remaining days. Staff also enjoy four telework flex weeks per year.
Responsibilities
Serve as the platform owner for Salesforce, ensuring alignment with Pews business needs through collaboration and effective stakeholder management.
Lead Salesforce governance, determining optimal engagement strategies for stakeholders.
Build and maintain platform roadmaps, aligning emerging technology with business needs and prioritizing incoming requests for value and impact. Measure the impact of initiatives to support overall platform efficiency.
Provide guidance to stakeholders and senior leadership on technical solutions to business challenges and opportunities.
Manage staff, assign tasks, review performance, and lead team meetings.
Ensure work aligns with IT priorities and supports overall IT initiatives.
Manage contracts, vendor relationships, and budget planning for Salesforce-related activities.
Other duties as assigned.
Requirements
Generally, requires a minimum of 8 years of professional experience, including staff, project, and/or consultant management experience. Including four or more years of hands-on experience with Salesforce or similar CRM platforms; a bachelors degree or equivalent experience required
4 or more years of direct supervisory experience, including performance management and supporting career development. Demonstrated success in coaching, motivating, and leading teams to achieve success.
Experience in business analysis, requirements gathering, and delivering systems support strategy.
Strong communication and interpersonal skills.
Salesforce certification preferred (Administrator, App Builder, Architect, etc.).
Experience in nonprofit or advocacy-driven organizations preferred.
Demonstrated success in operations or project management roles, working collaboratively with cross-functional teams.
Travel
Occasional travel required between Pews main Philadelphia and Washington, DC offices, and smaller remote offices. Minimal additional travel required to attend trainings, seminars or conferences.
Salary Range
The salary range represents a reasonable estimate of the annual salary based on Pews commitment to provide equitable and market-competitive pay. The actual salary offered will take into consideration many factors including but not limited to job-related knowledge, skills and experience, internal pay equity, and business need.
Total Rewards
We offer a competitive salary and benefit program, including: comprehensive, affordable health care through medical, dental, and vision coverage; financial security with life and disability insurance; opportunities to save using health savings and flexible spending accounts; retirement benefits to help prepare for the future; and work/life benefits to maintain a good balance.
Pew is an equal opportunity employer and makes employment decisions without regard to race, ethnicity, gender, or any other protected characteristics.
Key Details
- Job Title: Manager, CRM Application, Salesforce
- Grade: N/A
- Location: Washington, D.C., United States (Flexible: in-person, hybrid, or remote)
- Department: Pew Charitable Trusts
- Contract Type: Professional Staff
- Estimated Salary Range:$84,000 – $144,000 USD annually
Qualifications
- Generally, requires a minimum of 8 years of professional experience, including staff, project, and/or consultant management experience. Including four or more years of hands-on experience with Salesforce or similar CRM platforms; a bachelors degree or equivalent experience required
- 4 or more years of direct supervisory experience, including performance management and supporting career development. Demonstrated success in coaching, motivating, and leading teams to achieve success.
- Experience in business analys is, requirements gathering, and delivering systems support strategy.
- Strong communication and interpersonal skills.
- Salesforce certification preferred (Administrator, App Builder, Architect, etc.).
- Experience in nonprofit or advocacy-driven organizations preferred.
- Demonstrated success in operations or project management roles, working collaboratively with cross-functional teams.
Skills
- Not specified in the official posting
Benefits
- Competitive compensation package
- Professional development opportunities
- Comprehensive health and wellness benefits
- Inclusive and collaborative work environment
How to Apply
Applications must be submitted through the official UN careers portal. Female candidates and candidates from underrepresented groups are strongly encouraged to apply.