How Youll Contribute

Your Impact

Responsibilities Include:

Create a memorable experience for visitors by anticipating their needs and providing excellent customer service.

Clearly communicate information on wayfinding, museum guidelines, facilities, and exhibitions to visitors

Work with other frontline teams to manage crowd control for daily museum operations and events.

Through formal training, observation and self-study, acquire knowledge of exhibition content at the MOE.

Facilitate pulsed exhibit experience with small groups of people.

Ability to follow routines while prioritizing visitor needs at coat check.

Assist with lite housekeeping of exhibits as needed.

Provide on campus event support across the Society as needed, including but not limited to National Geographic Live and Signature Events.

Navigate a changing environment while maintaining a positive attitude and meeting visitor needs.

Ability to solve problems in a fast paced environment with knowledge of when to escalate to management to resolve issues.

Think proactively during slow times to best assist the team during busy times.

Be able to work days, evenings, weekends and holidays.

Educational Background

High School diploma or GED required additional education a plus.

Minimum Years and Type of Experience

6 months in a customer facing role required. Additional experience working with large groups of people, the public, students, or children a plus.

Necessary Knowledge and Skills

Excellent interpersonal and oral communication skills

Ability to learn and retain information quickly

Team-oriented with strong customer service skills

Flexibility and positivity in dealing with new experiences and people

Enjoyment working with the public

Basic problem-solving skills

Ability to react to change quickly and positively

Comfort learning and working with varied technologies and equipment

Dependability, punctuality, and ability to work cooperatively as part of a team.

Ability to spend 5+ hours a day navigating our public spaces

Desired Qualifications

Bi-lingual in English and Spanish desired, but not required.

This is a part time role to work (3) ten hour shifts (30 hours/week). Schedule and shifts will vary and weekend availability is required. Please be prepared to share your exact availability in a screening call.

Collaboration and Teamwork

Support various teams as needed, providing cross-trained coverage for breaks, absences, or high volume. Assist with general museum tasks such as maintaining public spaces, providing basic visitor assistance, and helping with event setup/breakdown.

Supervision

No direct report

Salary Information

The National Geographic Society offers a competitive and holistic total rewards package. Our compensation structure and transparent pay philosophy are based on industry-specific market data for similar-sized nonprofit organizations.

The salary range for this position accounts for a wide range of factors including but not limited to organizational need; specific skill sets; experience and training; certifications; and more. At the National Geographic Society, individuals are typically hired at or near the starting point of the salary range for their role, and compensation decisions are dependent on the facts and circumstances of each case.

In addition, the National Geographic Society offers a competitive and comprehensive benefits package that includes, but is not limited to, medical, dental, and vision insurance; engaging and comprehensive wellness program; 401(k) retirement savings plan with matching contributions after 6 months of employment; flexible paid time off benefits with up to 22 days of paid annual leave per calendar year (15 days for new hires in their first year, prorated based on the number of pay periods remaining in the year) and 10 days of sick leave; 12 paid holidays and a paid winter break between December 25 and 31 (May not apply to all roles that are required to work during high volume seasons or essential workers. Please check with the hiring manager for confirmation.); paid parental leave, adoption and surrogacy expense reimbursement, fertility benefits; learning and development opportunities; Lifestyle Spending Account; pet adoption assistance and insurance; pre-tax transportation benefits with a generous employer subsidy; employer-paid life insurance and disability benefit; and a variety of National Geographic discounts and perks.

Job Designation

Candidates must be legally authorized to work in the United States. This position is not eligible for visa sponsorship.

W e encourage you to apply even if your experience is not a 100% match with the position. We are looking for someone with relevant skills and experience, not a checklist that exactly matches the job description. We want to help you grow and in return, you help us grow into a stronger, more inclusive organization.