How Youll Contribute

Your Impact

Responsibilities Include:

Daily Operations & Public Programming Support (60%)

Oversee the team of ticketing agents who staff the information desk and ticket office

Staff the museum and live events, serving as a point of contact for visitors and customers who need assistance

Help facilitate benefit redemption for National Geographic Society members

Support ticket sales and night-of staffing for all Museum of Exploration programming, including but not limited to National Geographic Live and museum after hours events

Provide support for rental and donor events as needed

Handle daily cash deposits and maintain financial records for reference purposes

Relay visitor feedback to Customer Service and Ticketing Manager

Staff Coordination (20%)

Hire and onboard new Ticketing staff and train existing staff with updates and changes as necessary

Coordinate weekly schedules for the ticketing team for museum operating hours and after-hours programming

Disseminate all updates and changes within ticketing system and customer service operations to Ticketing Agents

Maintain communications with Visitor Experience and Groups Supervisors for operational understanding of current and upcoming needs across the wider Visitor Experience/Services team

Communication, Reporting, and Organizational Support (20%)

Provide relevant staff with daily reports detailing an overview of the days highlights and issues

Provide support with running automated reports from ticketing system as necessary

Disseminate NGS resources and provide support to Ticketing Agents as they relate to ticketing and customer service

Provide on campus event support across the Society as needed, including but not limited to National Geographic Live and Signature Events

What Youll Bring

Education

High school diploma or GED required. Bachelors degree or equivalent experience a plus.

Experience:

5+ years of experience working in customer service. Plus for being in a museum or arts and culture institution. At least (2) years of experience at the supervisory level.

Knowledge and Skills Required

Excellent oral communication and interpersonal skills

Flexibility and positivity in dealing with people

Experience working in a ticketing system

Experience with a CRM database

Ability to think quickly and be proactive about resolving customer service issues

Experience corresponding with customers and representing a large, internationally recognized brand

Ability to spend 5+ hours a day navigating our public spaces

Supervision

Up to 10 direct reports, Ticketing Agents

Salary Information

The National Geographic Society offers a competitive and holistic total rewards package. Our compensation structure and transparent pay philosophy are based on industry-specific market data for similar-sized nonprofit organizations.

The salary range for this position accounts for a wide range of factors including but not limited to organizational need; specific skill sets; experience and training; certifications; and more. At the National Geographic Society, individuals are typically hired at or near the starting point of the salary range for their role, and compensation decisions are dependent on the facts and circumstances of each case.

In addition, the National Geographic Society offers a competitive and comprehensive benefits package that includes, but is not limited to, medical, dental, and vision insurance; engaging and comprehensive wellness program; 401(k) retirement savings plan with matching contributions after 6 months of employment; flexible paid time off benefits with up to 22 days of paid annual leave per calendar year (15 days for new hires in their first year, prorated based on the number of pay periods remaining in the year) and 10 days of sick leave; 12 paid holidays and a paid winter break between December 25 and 31 (May not apply to all roles that are required to work during high volume seasons or essential workers. Please check with the hiring manager for confirmation.); paid parental leave, adoption and surrogacy expense reimbursement, fertility benefits; learning and development opportunities; Lifestyle Spending Account; pet adoption assistance and insurance; pre-tax transportation benefits with a generous employer subsidy; employer-paid life insurance and disability benefit; and a variety of National Geographic discounts and perks.

Job Designation

Candidates must be legally authorized to work in the United States. This position is not eligible for visa sponsorship.

W e encourage you to apply even if your experience is not a 100% match with the position. We are looking for someone with relevant skills and experience, not a checklist that exactly matches the job description. We want to help you grow and in return, you help us grow into a stronger, more inclusive organization.