How Youll Contribute

Your Impact

Your Impact

Responsibilities Include:

Learn and efficiently operate Anchor, our museums ticketing system, to sell tickets for exhibitions and events

Responsibly handle and track all cash and credit transactions

Support museum membership goals, including selling memberships and fulfilling benefit redemption for members and donors

Serve as the front-facing staff for National Geographic and the National Geographic Museum of Exploration, serving as the point of contact for visitors and customers needing assistance

Respond to customer inquiries over the phone, in Service Cloud and via live online chat in our back office.

Respond to and resolve customer complaints and concerns in a timely manner, escalating to a supervisor when necessary

Provide on campus support across the Society as needed, including but not limited to National Geographic Live events and Signature Events

What Youll Bring

Education

High school diploma or GED required. Additional education or equivalent experience a plus.

Experience

2+ year of experience working in customer service. Plus for being in a museum or arts and culture institution.

Knowledge and Skills Required

Excellent oral communication and interpersonal skills

Flexibility and positivity in dealing with people

Experience working in a ticketing system

Experience with a CRM database

Ability to think quickly and be proactive about resolving customer service issues

Experience corresponding with customers and representing an internationally recognized brand

Ability to spend 5+ hours a day navigating our public spaces

Collaboration and Teamwork

Support various teams as needed, providing cross-trained coverage for breaks, absences, or high volume. Assist with general museum tasks such as maintaining public spaces, providing basic visitor assistance, and helping with event setup/breakdown.

S upervision

None

Salary Information

The National Geographic Society offers a competitive and holistic total rewards package. Our compensation structure and transparent pay philosophy are based on industry-specific market data for similar-sized nonprofit organizations.

The salary range for this position accounts for a wide range of factors including but not limited to organizational need; specific skill sets; experience and training; certifications; and more. At the National Geographic Society, individuals are typically hired at or near the starting point of the salary range for their role, and compensation decisions are dependent on the facts and circumstances of each case.

In addition, the National Geographic Society offers a competitive and comprehensive benefits package that includes, but is not limited to, medical, dental, and vision insurance; engaging and comprehensive wellness program; 401(k) retirement savings plan with matching contributions after 6 months of employment; flexible paid time off benefits with up to 22 days of paid annual leave per calendar year (15 days for new hires in their first year, prorated based on the number of pay periods remaining in the year) and 10 days of sick leave; 12 paid holidays and a paid winter break between December 25 and 31 (May not apply to all roles that are required to work during high volume seasons or essential workers. Please check with the hiring manager for confirmation.); paid parental leave, adoption and surrogacy expense reimbursement, fertility benefits; learning and development opportunities; Lifestyle Spending Account; pet adoption assistance and insurance; pre-tax transportation benefits with a generous employer subsidy; employer-paid life insurance and disability benefit; and a variety of National Geographic discounts and perks.

Job Designation

Candidates must be legally authorized to work in the United States. This position is not eligible for visa sponsorship.

W e encourage you to apply even if your experience is not a 100% match with the position. We are looking for someone with relevant skills and experience, not a checklist that exactly matches the job description. We want to help you grow and in return, you help us grow into a stronger, more inclusive organization.