Summary:

For more than 150 years our team of ASPCA experts has been on the frontlines to save, transform and protect the lives of millions of animals. We are looking for a Manager, Data Product Strategy & Partner Support to join our Shelter Animals Count Program Team to support strategic and data-driven product enhancements that drive effective decision-making, and deliver actionable, evidence-based insights to shelters and communities, making a critical impact on the vulnerable animals that need us most.

Who We Are

Shelter Animals Count (SAC) is a nationally recognized brand dedicated to collecting, analyzing, and sharing data on animal sheltering across the United States and Canada, and has joined the ASPCAs Strategy Team. The Strategy department has five verticals: Strategy and Planning, Research, Impact Measurement and Data Science, Project Management Office, and SAC. The Strategy team uses strategic and data-driven processes to guide organizational direction, drive effective decision-making, and deliver actionable, evidence-based insights to shelters and communities. Strategy serves as a thought partner to ASPCA departments; facilitates collaboration among departments; and connects the dots to maximize efforts to drive our goals forward .

Shelter Animals Count, established in 2012, is dedicated to collecting and sharing reliable shelter data to improve welfare and outcomes for animals and communities. By serving as a neutral, industry-wide data collection entity, Shelter Animals Count provides valuable insights into shelter operations, trends in animal welfare, intake and outcomes, and the challenges faced by shelters, rescues, and communities. Shelter Animals Count collaborates with organizations of all sizes to encourage data submission, fostering a comprehensive understanding of the state of animal welfare. This data-driven approach supports evidence-based decision-making, ultimately helping to improve welfare and outcomes for animals, guide policy, and increase transparency within the animal welfare community.

What Youll Do

The Manager of Data Product Strategy & Partner Support provides stewardship for Shelter Animals Count (SAC) Data Products, managing quality assurance, standardization, cleaning, documentation, data integration, program coordination, outreach, and membership management focused on customer service and engagement. This position requires deep knowledge of SAC Data Strategy and Products and stakeholders to enhance user experience and improve both the quantity and quality of data entry. The role also serves as a key liaison to IT, software vendors, development contractors, and SAC members.

Manager, Data Product Strategy and Partner Support reports directly to the Director, Data Strategy & Partnerships and has no direct reports.

Where and When Youll Work

This remote-based position (which requires travel, as described below) is open to all eligible candidates based within the United States. Ability and willingness to travel up to 15% annually as needed.

What Youll Get

Compensation

The target hiring range is based on where the employee works, which for remote roles is the employees primary location of residence, and its respective cost of labor . You can view which zone applies to you based on your location (aspca.app.box.com/v/ aspcazonetable ). For questions regarding locations not on the list, please send an email to Careers@aspca.org for more information.

Starting pay for the successful applicant will depend on a variety of factors, including but not limited to education, training, experience, location, business needs, internal equity, market demands or budgeted amount for the role. The target hiring range is for new hire offers only, and compensation may increase beyond the maximum hiring range based on performance over time. The maximum of the hiring range is reserved for candidates with the highest qualifications and relevant experience. The expected hiring salary ranges for this role are set forth below and may be modifie d in the future .

Zone 1: $62,000 – $66,000 annually

Zone 2: $ 68,000 – $ 73,000 annually

Zone 3: $ 75,000 – $ 80,000 annually

For more information on our benefits offerings, visit our website .

Benefits

At the ASPCA, you dont have to choose between your passion and making a living. Our comprehensive benefits package helps ensure you can live a rewarding life at work and at home. Our benefits include, but are not limited to:

Affordable health coverage, including medical, employer-paid dental and optional vision coverage.

Flexible time off that includes vacation time, paid personal time, sick time, bereavement time, paid parental leave, and 10 company paid holidays that allows you even more flexibility to observe the days that mean the most to you.

Competitive financial incentives and retirement savings, including a 401(k) plan with generous employer contributions we match dollar-for-dollar up to 4% and provide an additional 4% contribution toward your future each year.

Robust professional development opportunities, including classes, on-the-job training, coaching and mentorship with industry-leading peers, internal mobility, opportunities to support in the field and so much more.

Responsibilities:

Responsibility buckets are listed in general order of importance. They include, but are not limited to:

Data Strategy, Organization & Management

Serve as Product Manager for the SAC data portal and related technical platforms, scheduling tasks, managing backlog, defining requirements, and production release readiness.

Oversee technical deliverables, timelines, and acceptance criteria, ensuring clarity, alignment, and successful execution by development partners.

Execute data integrity, governance and scalability strategy under advisement of Director of Data Strategy and Partnerships

Ensure documentation is accessible to both technical and non-technical stakeholders.

Coordinate Application Programming Interfaces (APIs) development efforts with IT/developers, and guide expansion of data collection and data improvements.

Maintain and groom the product backlog, balancing user needs and organizational priorities.

Lead testing for developer/IT products, identify any issues or inefficiencies, and communicate issues for resolution before products go to production.

Monitor platform performance, usage trends, and recurring issues to proactively recommend improvements.

Membership Engagement and Support

Provide responsive, high quality support to shelters and partners through the SAC Helpdesk, ensuring a positive and consistent experience.

Serve as the first point of triage for technical or data-related issues, coordinating resolution and communicating effectively with internal teams

Identify recurring support issues and translate them into product or process improvements.

Support onboarding for new organizational participants by providing resources.

Represent SAC at conferences throughout the year, providing in-person customer service, troubleshooting, and engagement.

Other duties as assigned

Qualifications

Problem-solving, process improvement, and project management skills.

Proficiency with the Shelter Animals Count Portal or similar software strongly preferred

Proficiency with Tableau and Sendgrid strongly preferred; proficiency in HTML preferred

Proficiency with Microsoft Suite and Google Suit required

Familiarity with CRMs

Ability to serve as bridge between SAC program needs and IT/developers.

Prompt and professional customer service experience, ideally with shelters, rescues and other stakeholders.

Proficiency in writing SQL queries and working with relational databases required (e.g. PostgreSQL, BigQuery, etc.)

Working as a self-starter, leading teams, and working within a team.

Translating user needs into clear requirements.

Proficienct with Agile or iterative development processes preferred.

Ability to exemplify ASPCAs core values and behavioral competencies.

Education and Work Experience

High school diploma, GED, or equivalent professional experience required

3 years of combined professional experience in a role providing client engagement and support and data strategy required

Experience providing client engagement and support required

Experience in data strategy required

Experience using the Shelter Animals Count Portal or similar software strongly preferred

Product management experience preferred

Project management experience preferred

Experience working with and in various shelter management software strongly preferred

Experience working cross-functionally with technical, data, and non-technical stakeholders required

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Education and Work Experience: