Summary:

Overview

The Coordinator, Internal Communications, will play a key role in support ing the ASPCAs I nternal C ommunications team , which keeps more than 1, 2 00 ASPCA employees nationwide connected by ensuring that they are informed, engaged ambassadors of the organizations programs and impact.

This individual will support the successful implementation of the ASPCAs communications efforts to internal audiences and stakeholders, with a strong emphasis on employee engagement, collaboration, content development, simple design , copy writing and editing. They will also work on special projects assigned by the supervisor.

This support role will be part of a high-performing team whose work plays an important role in shaping employee experience across the organization. A successful candidate will need to bring strong communications skills, professionalism, attention to detail, writing and editing skills, and the ability to build collaborative relationships within and across our team. The Coordinator must be able to balance multiple projects and priorities, work both independently and part of a team, and take full ownership of projects assigned to successful completion.

Were looking for someone who is creative, compassionate and eager to learn and who will thrive in a fast-paced environment and inclusive community where were focused on working with purpose collaborating to do our best work with animals every day.

Who We Are

The Communications division works with key stakeholders to develop marketing and communications strategies, messaging, creative and content to engage audiences on priority issues to fulfill the ASPCAs mission. Strategies are developed based on target audiences and organizational priorities across owned, earned and paid media and channels. ASPCA communications drive public awareness and engagement in our mission and impact, support our priorities and values, strengthen our brand, and advance our work.

What Youll Do

The Coordinator, Internal Communications , reports directly to Manager, Internal Communications and has no direct reports.

Where and When Youll Work

This is a hybrid position and will require occasional ( 1-2 days/week) commuting to 520 8th Avenue or other ASPCA location in New York City.

Ability and willingness to travel up to 10 15% annually , as needed.

What Youll Get

Compensation

Starting pay for the successful applicant will depend on a variety of factors, including but not limited to education, training, experience, location, business needs, internal equity, market demands or budgeted amount for the role. The target hiring range is for new hire offers only, and staff compensation may increase beyond the maximum hiring range based on performance over time. The maximum of the hiring range is reserved for candidates with the highest qualifications and relevant experience. The expected hiring salary range for this role is set forth below and may be modified in the future.

The target hiring range for this role is $27.50 – $28.95 per hour

Benefits

At the ASPCA, you dont have to choose between your passion and making a living. Our comprehensive benefits package helps ensure you can live a rewarding life at work and at home. Our benefits include, but are not limited to:

Affordable health coverage, including medical, employer-paid dental and optional vision coverage.

Flexible time off that includes vacation time, paid personal time, sick time, bereavement time, paid parental leave, and 10 company paid holidays that allows you even more flexibility to observe the days that mean the most to you.

Competitive financial incentives and retirement savings, including a 401(k) plan with generous employer contributions we match dollar-for-dollar up to 4% and provide an additional 4% contribution toward your future each year.

Robust professional development opportunities, including classes, on-the-job training, coaching and mentorship with industry-leading peers, internal mobility, opportunities to support in the field and so much more.

Responsibilities:

Responsibility buckets are listed in general order of importance. They include, but are not limited to:

Employee Communications Content & Production

Support the development and maintenance of promotional plans, materials, and templates to streamline processes and leverage opportunities for collaboration across the team

Collaborate on editorial planning and execution of employee communications by drafting, editing, formatting, designing, and distributing employee messages, posters, flyers, short articles for internal newsletters, internal social media posts, memos, and other content as assigned

Spearhead production of the ASPCAs weekly staff email newsletter and the continued improvement and evolution of this tool, including story mining and development, drafting and editing content, facilitating editorial review, and coordinating content distribution

Support the planning, development and distribution of All Staff email communications as directed by supervisor

Track performance of employee emails, events, and campaigns and regularly gather metrics to evaluate content engagement, KPIs, other success metrics, and progress toward team goals

Employee Community Maintenance & Event Planning

Provide ongoing and consistent support in the maintenance, development, and oversight of our internal digital community) and information-sharing tools, including managing governance, cultivating content contributors, sourcing content and story-mining to increase active users and contributors, and moderation of usergenerated content for policy compliance

Explore new technology as needed and stay current with industry trends and best practices to guide the evolution of our internal digital strategy and increase staff engagement

Collaborate with staff and executive stakeholders to ensure access, provide training, and encourage participation in our ASPCA-hosted events and digital community

Support logistical planning for onsite and virtual employee events, including but not limited to large-scale internal learning opportunities, Town Hall events, and small group discussions featuring various members of the C-Suite and Senior Leadership Teams

Track performance of content, campaigns and activations and gather platform metrics monthly to assess engagement and accomplishment of team KPIs, success metrics and progress toward goals

Administrative & Other

Maintain our ASPCA Organizational Calendar to ensure that the calendar is regularly updated by stakeholders and can serve as an accurate reflection of upcoming internal and external events for visibility and collaboration across teams

Support the implementation of comprehensive communications campaigns and collaborative projects aligned with our mission, strategic objectives, and Core Values

Stay informed of organizational operations and mission by reading and staying on top of animal welfare news, internal news, participating in organization events, and conducting independent research

Proactively build internal communications skills and expertise by learning and embracing new technology, staying updated on internal communications developments and best practices, and attending internal and external training or development opportunities as available and approved

Coordinate production and distribution of material with other ASPCA departments, as required

Manage projects nimbly with the understanding that needs and objectives may change and evolve, and be able to redirect a project while ensuring a timely and effective progress to goals

Participate and contribute updates during Internal Communications team meetings, Communications departmental meetings, and work cross-functionally with other members of the team

Brainstorm and assist with the development of new internal communications materials, channels, events and other items as directed

Engage in consistent and regular reporting to supervisor, including giving and receiving effective feedback

Schedule and attend meetings, take meeting notes and capture and track…