Deadline for Applications March 25, 2026 Hardship Level A (least hardship) Family Type Family Residential location (if applicable) Grade GS6 Staff Member / Affiliate Type General Service Reason Regular > Regular Assignment Target Start Date 2026-04-01 Standard Job Description IT Associate Organizational Setting and Work Relationships Under the overall supervision of a (Senior) IT Officer, the IT Associate provides reliable and timely IT services on the application and infrastructure of UNHCR standard IT services in the Area of Responsibility (AoR). S/he normally receives technical guidance from a (Senior) IT Officer for the Telecom/IT infrastructure in the region in which the field or emergency operation exists. In offices where there is no IT Officer, direct supervision may be exercised by the (Snr) Admin Officer as applicable in the duty station. All UNHCR staff members are accountable to perform their duties as reflected in their job description. They do so within their delegated authorities, in line with the regulatory framework of UNHCR which includes the UN Charter, UN Staff Regulations and Rules, UNHCR Policies and Administrative Instructions as well as relevant accountability frameworks. In addition, staff members are required to discharge their responsibilities in a manner consistent with the core, functional, cross-functional and managerial competencies and UNHCR’s core values of professionalism, integrity and respect for diversity. Duties – Assist in on-site needs assessment and installation and maintenance of UNHCR Telecommunications and IT equipment. – In consultation with the supervisor, establish the IT requirements in field operations, considering the overall IT and Telecom strategy of the region, the operational needs and the security constraints. – Install and configure the most appropriate type of UNHCR IT and Telecommunications systems (HF, VHF, UHF, Microwave Links, Telephony, and satellite systems) to meet the field and emergency operations immediate IT needs. – Ensure that the equipment under his/her responsibility is in good working condition, by inspecting regularly the hardware and installations. If required, arrange promptly repairs or replacement as necessary according to established procedures. – Maintain records of the installations and repairs/replacements done and keep the supervisor fully informed on the status of the equipment. – Provide each office, where equipment is installed, with full information for their asset management records. – If applicable, keep a proper inventory level of all sites spares and return spare parts for repair/replacement. – Monitor and maintain the LAN, Network Servers, Printers, LAN points, Hubs, Patch pane, etc. to prevent faults occurring. – Add or remove users from the Network. – Assist in the maintenance of accurate records of users and usage of the Network. – Carry out minor hardware maintenance. – Provide Technical Briefing/Training on the equipment to local IT resources and users, including IPs, ensuring that they are able to maintain/use the equipment. – Assist in the development and configuration of IT and Telecom Equipment/Kits used in field operations and emergencies. – Decide on appropriate resolution to incidents / problems. – Escalate issues to supervisor if incident / problem cannot be resolved with scope of responsibility. – Support the identification and management of risks and seek to seize opportunities impacting objectives in the area of responsibility. Ensure decision making in risk based in the functional area of work. Raise risks, issues and concerns to a supervisor or to relevant functional colleague(s). – Perform other related duties as required. Minimum Qualifications Years of Experience / Degree Level For G6 – 3 years relevant experience with High School Diploma; or 2 years relevant work experience with Bachelor or equivalent or higher Field(s) of Education Not applicable. Certificates and/or Licenses Information Technology; (Certificates and Licenses marked with an asterisk* are essential) Relevant Job Experience Essential Experience relevant to the function or particularly on HF/VHF radio or IT systems, PAMA satellite systems, PABX, Cisco routers and satellite modems. Desirable Hands-on experience with wireless and VoIP systems, electricity, generators, lightning protection an asset. Previous experience in Emergencies is an advantage. Functional Skills TR-Training – Virtual and face to face IT-Computer Literacy IT-Microsoft Office Productivity Software (Functional Skills marked with an asterisk* are essential) Language Requirements For International Professional and Field Service jobs: Knowledge of English and UN working language of the duty station if not English. For National Professional jobs: Knowledge of English and UN working language of the duty station if not English and local language. For General Service jobs: Knowledge of English and/or UN working language of the duty station if not English. All UNHCR workforce members must individually and collectively, contribute towards a working environment where each person feels safe, and empowered to perform their duties. This includes by demonstrating no tolerance for sexual exploitation and abuse, harassment including sexual harassment, sexism, gender inequality, discrimination and abuse of power. As individuals and as managers, all must be proactive in preventing and responding to inappropriate conduct, support ongoing dialogue on these matters and speaking up and seeking guidance and support from relevant UNHCR resources when these issues arise. This is a Standard Job Description for all UNHCR jobs with this job title and grade level. The Operational Context may contain additional essential and/or desirable qualifications relating to the specific operation and/or position. Any such requirements are incorporated by reference in this Job Description and will be considered for the screening, shortlisting and selection of candidates. Desired Candidate Profile The ideal candidate will have relevant Information Technology experience within UNHCR. Strong knowledge and hands on experience with ICT systems and infrastructure, including PAMA satellite systems, PABX, CISCO routers, satellite modems, computer application packages, wireless and VoIP systems, as well as power systems such as electricity, and lightning protection, is highly desirable. The incumbent will support daily IT service delivery for the Country Office Malaysia. Responsibilities include maintaining accurate ICT asset and network user records, monitoring and maintaining LANs, network servers, printers, LAN points, hubs, and patch panels to prevent system faults, managing user access to the network, and performing minor hardware maintenance. The position also requires strong coordination skills to liaise effectively with local telecommunications service providers and vendors in Malaysia, as well as solid problem solving abilities to identify technical issues and recommend practical solutions to ensure continuity of ICT services. Additional Information: The position requires fluency in English and Malay languages. Only short-listed candidates will be notified. The recruitment process might include a written test and/or oral interview for this job opening. No late applications will be accepted. UNHCR does not charge a fee at any stage of the recruitment process (application, interview meeting, processing, training or any other fees). Required languages (expected Overall ability is at least B2 level): , , Desired languages , , Operational context Occupational Safety and Health Considerations: Nature of Position: Living and Working Conditions: Additional Qualifications Skills IT-Computer Literacy, IT-Microsoft Office Productivity Software, TR-Training – Virtual and face to face Education Certifications Information Technology – Other Work Experience Competencies Accountability, Analytical thinking, Client & results orientation, Commitment to continuous learning, Communication, Empowering & building trust, Innovation & creativity, Organizational awareness, Teamwork & collaboration, Technological awareness UNHCR Salary Calculator https://icsc.un.org/Home/SalaryScales Compendium Additional Information Functional clearance This position doesn’t require a functional clearance If you are a former UNHCR international staff member who held a fixed-term or indefinite appointment, you can apply to regular positions in the international professional category as candidate with UNHCR-experience (within 2 years following separation for males and 5 years for females). To apply to vacancies, please create a new account (Sign In on the top left corner >> Create account) or sign into your account, if you have already registered via the external career site. Once successfully registered/signed in, you can start filling in your data and apply for vacancies. If you are former UNHCR locally recruited staff member who held a fixed-term or indefinite appointment, you can apply to regular positions in your staff category as candidate with UNHCR-experience (within 2 years following separation for males and 5 years for females). To apply to vacancies, please create a new account (Sign In on the top left corner >> Create account) or sign into your account, if you have already registered via the external career site. Once successfully registered/signed in, you can start filling in your data and apply for vacancies. If you do not fall under any of the above categories, please use the External Career site for applying to vacancies. 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