150k members, 13,000 contacts answered. Countless lives improved Cancer Patient Services Senior Manager 55,000 – 60,000 plus benefits Reports to: Head of Cancer Patient Information Services Grade: M2 Directorate: Policy, Information and Communications Contract: 12 month fixed-term contract Hours: Part time 21-28 hours per week (3 or 4 days) Location: Stratford, London.Office-based with high flexibility (1-2 days per week in the office) Visa sponsorship: You must be eligible to work in the UK to apply for this vacancy. Cancer Research UK is not able to offer visa sponsorship. Closing date: 29 March 2026, 23:55 If you require more time to apply as part of a reasonable adjustment, please contact recruitment@cancer.org.uk as soon as possible. How do I apply? We operate an anonymised shortlisting process in our commitment to equality, diversity, and inclusion. CVs are required for all applications; but we wont be able to view them until we invite you for an interview. Instead, we ask you to fully complete the application questions and the work history section of the online application form for us to be able to assess you quickly, fairly, and objectively. Recruitment process: 2 stage interviews consisting of presentation task and role-based competency questions Interview date: From 7th April 2026 At Cancer Research UK, we exist to beat cancer. We are professionals with purpose, beating cancer every day. But we need to go much further and much faster. Thats why were looking for someone talented, someone who wants to develop their skills, someone like you. About the Team The Cancer Patient Information Services team includes our sector leading cancer information content delivered through our website About Cancer | Cancer Research UK , our nurse led helpline Cancer Research UK and our online peer support community Cancer Chat Cancer Chat | Cancer Research UK . Our services reach millions each year with high quality evidence based information and support at every step of the cancer journey. This role Were looking for an experienced leader of national-scale support services to join us during a period of change, as we develop our online community and nurse led cancer helpline. This is to ensure our support services adapt to changing audience behaviours and to personalise and tailor our offer so we can continue to grow our impact and value. Another key element of the role is to embed our new impact framework across the wider team, allowing us to continuously improve and measure the impact of our Cancer Patient Information Services. What will I be doing? In this role, youll help shape the future of our cancer support servicesso we can continue to offer sector leading support at every step of the cancer journey. Lead the ongoing development of Cancer Chat and Nurse-led Cancer Information Helpline Ensure operational plans and service budgets are well-managed, aligned with strategy, and delivered effectively. Lead the rollout of our new Cancer Patient Information Services (CPIS) Theory of Change; working with consultants and internal teams to develop a robust measurement and evaluation framework and building a cross-team culture of continuous service improvement. Lead diversification approaches to delivering cancer patient services, working closely with the operational managers of the Helpline and Cancer Chat and colleagues across CPIS. Play a role in shaping a channel diversification strategy for patient information and support. Act as a trusted expert on patient needs and best practice in patient support services, guiding colleagues across CRUK. Support income generation activity by advising on supporter journeys and helping shape fundraising aligned service experiences. What are we looking for? Proven leadership skills with experience leading and developing diverse, specialist teamssuch as clinicians, advisors or frontline support staff in a changing context. Deep expertise in leading, planning and delivering patient and public facing support services at a national level. Strong strategic thinking, with a track record of shaping services, informing and developing strategy in an information and support service context. A track record in evaluating and monitoring patient or public services; ideally using Theory of Change impact models and embedding these in service team practice. Deep understanding of the needs of people living with health conditionsideally with direct experience supporting cancer patients. Strong advocacy skills able to champion accessible services that reach groups affected by inequality or exclusion. Excellent communication skills, with the confidence to represent patient needs, building strong relationships at all levels and influence. Our organisation values are designed to guide all that we do. Bold: Act with ambition, courage and determination Credible: Act with rigour and professionalism Human: Act to have a positive impact on people Together: Act inclusively and collaboratively Were looking for people who can believe in and embody these organisation values and can use them to drive forward progress against our mission to beat cancer. What will I gain? We create a working environment that supports your wellbeing and provide a generous benefits package, a wide range of career and personal development opportunities and high-quality tools. Our policies and processes enable you to improve your work-life balance, take positive steps in your career and achieve your personal wellbeing goals. You can explore our benefits by visiting our careers web page. Additional information For more information about working with us please visit our website or contact us at recruitment@cancer.org.uk. For more updates on our work and careers, follow us on: LinkedIn, Facebook, Instagram, X and YouTube. Our vision is to create a charity where everyone feels like they belong, benefits from and participates in, the work we do. We actively encourage applications from people of all backgrounds and cultures, in particular those from ethnic minority backgrounds who are currently under-represented. We want to see every candidate performing at their best throughout the job application process, interview process and whilst at work. We therefore ask you to inform us of any concerns you have or any adjustments you might need to enable this to happen. Please contact recruitment@cancer.org.uk or 020 3469 8400 as soon as possible. Unfortunately, we are unable to recruit anyone below the age of 18, so that we can protect young people from health & safety and safeguarding risks. Were the worlds leading cancer charity, dedicated to saving and improving lives with our research. We work to reduce the impact of cancer on peoples day-to-day lives through our research, influence and information. We are beating cancer step by step, day by day. Our work means that people with cancer live better lives through earlier diagnosis and kinder, more effective treatments. Find a purposeful career that will empower you to grow and collaborate with like-minded experts.