Max term 12-month Full-time contract Location: Sydney with Hybrid WFH options Great Salary starting at $114K Base Salary + Super + NFP Salary Packaging Benefits Make a meaningful difference to the lives of Australians in need Life at Mission Australia When you join the team at Mission Australia, you become part of a community who are determined to end homelessness and ensure people in need can thrive. United by our Christian purpose and values, we advocate for a fairer Australia, to meet the growing needs of people across the country. Together were building hope and possibility for all. Find out more about us and our purpose. Your Opportunity As a Digital Analyst, you will play a key role in delivering complex and high-impact Housing initiatives aligned with the Housing Growth Strategy. You will work across business and technology teams to analyse processes, define system and data requirements, and evaluate digital and data solutions that support effective service delivery. Operating at the intersection of business analysis and technical delivery, you will help ensure solutions are well-defined, data-informed, and aligned with enterprise systems and architecture. You will also contribute to improving user experience and ensuring solutions are practical, scalable, and sustainable. Through structured requirements analysis and solution impact assessment, you will strengthen delivery outcomes, reduce implementation risk, and support the successful delivery of multidisciplinary housing projects. Your key responsibilities will be to: Engage stakeholders to understand business objectives, service delivery needs, and digital challenges. Facilitate workshops and discovery sessions to gather and document business and system requirements. Translate business needs into clear functional and non-functional requirements, including user stories and acceptance criteria. Analyse current-state processes, systems, and data flows to identify inefficiencies, gaps, and improvement opportunities. Assess proposed digital solutions, considering user experience, integration requirements, data impacts, and operational implications. Collaborate with developers, architects, and delivery teams to support development, testing (including UAT), and successful implementation. Requirements for Success Demonstrated experience translating business needs into clear, structured, and testable requirements, including functional and non-functional specifications. Strong stakeholder engagement and facilitation skills, including leading workshops and discovery sessions. Experience analysing business processes and documenting current-state and future-state models to identify gaps and improvement opportunities. Experience working in Agile or iterative delivery environments, collaborating with developers, solution architects, and cross-functional teams. Ability to identify cross-system impacts, integration considerations, and downstream implications when assessing digital solutions. Experience supporting delivery and testing activities, including User Acceptance Testing (UAT), defect triage, and validation of delivered solutions. Before starting work with us, you will need to undertake a national police history check, qualifications, and referee checks, and have a clearance to work with children/vulnerable people. Your benefits To ensure our employees feel valued, empowered, and celebrated, we provide a range of employee benefits including: Rewarding work every day you know youre making a real difference Not-for-profit salary packaging, reducing your tax (details via AccessPay) Free external, confidential counselling and access to chaplaincy support Volunteering opportunities Opportunity to purchase additional annual leave. Extra leave including: Mission Australia Thank You Day & Work Anniversary Day off Our culture Our innovative and inclusive culture will ensure you feel valued at Mission Australia as you help Australians in need and develop in your career. We prioritise the safety and wellbeing of everyone, both within our team and the individuals we serve. We are committed to creating a diverse and inclusive working environment. We actively support and encourage people of all backgrounds; gender, age, ethnicity, race, cultural background, disability, religion, and sexual orientation to submit an application and aim to ensure that the recruitment and employee experience is as accessible and inclusive as possible. So, whoever you are, if youre skilled and actively support our purpose and values, you would be welcome at Mission Australia. If you live with disability and require support to submit your application, please email talentattraction@missionaustralia.com.au or visit our Careers page for additional contact details. We strongly encourage applications from people who identify as Aboriginal or Torres Strait Islander. For culturally safe support or assistance with your application, please contact us at Deadlycareers@missionaustralia.com.au Find out more about a career with Mission Australia. How to apply Click Apply and send your application today! As a committed Circle Back Initiative employer, we will respond to your application. Applications are shortlisted as they are received. Please apply as soon as possible to be considered. Thank you Mission Australia is a national Christian charity motivated by a shared vision of an Australia where everyone has a safe home and can thrive. Since 1859, weve been standing alongside people in need across Australia, offering real hope that has lasting impact. Backed by our supporters, churches, partners, and funders, we work together for the long-term wellbeing of anyone who needs us, reflecting our values of respect, compassion, integrity, perseverance and celebration. We collaborate with people experiencing homelessness or disadvantage to tackle the root causes of their challenges through providing access to safe, affordable homes and innovative, evidence-based support services. Every day we deliver homelessness crisis and prevention services, provide social and affordable housing, assist struggling families and children, address mental health issues, fight substance dependencies, support people with disability and much more. Mission Australia believes a persons circumstances shouldnt define their future and that given the right support, everyone can reach their full potential. Thats why we stand together with Australians in need, until they can stand for themselves. Learn more about Mission Australia and our purpose.