Permanent Full Time Contract Location: Ngarluma (Karratha) WA 6714 $90,188 + super + NFP salary packaging benefits Make a meaningful difference to the lives of Australians in need Life at Mission Australia When you join the team at Mission Australia, you become part of a community who are determined to end homelessness and ensure people in need can thrive. United by our Christian purpose and values, we advocate for a fairer Australia, to meet the growing needs of people across the country. Together were building hope and possibility for all. Find out more about us and our purpose. Your Opportunity As a Case Manager within the Safe Steps service in South Hedland, you will play a pivotal role in delivering specialised, trauma-informed support to individuals, children, and young people experiencing or at risk of family and domestic violence. This is an on-site position that involves working under general supervision while exercising initiative, sound judgement, and independence in managing complex and sensitive cases. You will guide clients through some of the most challenging periods of their lives, offering psychosocial support, safety planning, advocacy, and structured case management tailored to their individual needs. The role requires a compassionate yet highly professional approach, working closely with families, schools, community resources, and inter-regional team members to strengthen support networks and promote long-term safety and wellbeing. Your work will contribute to empowering clients, especially children and young people, to heal, build resilience, and regain confidence through practical assistance, therapeutic interventions, and education around healthy relationships. In this role, you will maintain accurate case records, uphold strict privacy standards, collaborate with external service providers, and participate in continuous learning and development. With opportunities for mentoring, interregional connection, and meaningful community impact, the role offers personal and professional growth while helping create lasting positive change. Your Key Responsibilities Provide targeted, non-clinical mental health and psychosocial support to children, young people (1225 years), and families experiencing or exposed to family and domestic violence. Deliver holistic, strengths-based case management, including developing, implementing, and regularly reviewing individualised case plans and safety plans. Conduct assessments, intake processes, and suitability evaluations, ensuring all documentation and data entry requirements are completed accurately and in a timely manner. Offer 1:1 client support through a mix of office-based services, home visits, and community-based engagement in safe, appropriate environments. Facilitate referrals, advocacy, and coordination with internal and external services to connect clients with housing, financial, health, cultural, legal, and community supports. Maintain detailed records, reports, goal plans, statistics, and case documentation aligned with privacy, safety, and organisational requirements. Engage in community outreach, events, and education initiatives to promote the service, strengthen networks, and support early intervention efforts while collaborating with regional teams, including Midwest colleagues. Requirements for Success A Degree or Diploma in Social Welfare, Social Science, Youth Work, Community Services, or related field, with at least one to two years of experience in family and domestic violence, youth work, or case management. Demonstrated traumainformed practice capability, including experience supporting children and young people exposed to FDV, and the ability to quickly and effectively assess client needs. Strong understanding of Aboriginal culture, protocols, and community dynamics, with the ability to work respectfully and effectively with Aboriginal young people, families, and communities. Exceptional communication and interpersonal skills, with adaptability to diverse audiences, and confidence working both independently and as part of a multidisciplinary team. Local knowledge, established community connections, and the ability to build strong networks across services, schools, families, and cultural groups. High level of resilience, flexibility, and innovation, with confidence navigating ambiguity and complexity while maintaining professional judgement and boundaries. Strong administrative, organisational, and reportwriting skills, including accurate data entry, time management, and the ability to manage a caseload of 1520 clients over longer-term engagement periods. First Aid & CPR Certificate is required. Full driver licence with no restrictions. Before starting work with us, you will need to undertake a national police history check, qualifications, and referee checks, and have a clearance to work with children/vulnerable people. Your Benefits To ensure our employees feel valued, empowered, and celebrated, we provide a range of employee benefits including: Rewarding work every day you know youre making a real difference Not-for-profit salary packaging, reducing your tax (details via AccessPay) Free external, confidential counselling and access to chaplaincy support. Volunteering opportunities Extra leave available including an additional public holiday, additional annual leave day on your work anniversary and the opportunity to purchase further annual leave. Pilbara Remote Benefits include: Additional $1,000 each year to assist with cost of living in a remote area 5 weeks Annual leave Access to up to 5 additional days Personal/Carers leave each year Rental Assistance of up to $200 per week Relocation allowance of $1,500 to assist in moving to the area Our Culture Our innovative and inclusive culture will ensure you feel valued at Mission Australia as you help Australians in need and develop in your career. We prioritise the safety and wellbeing of everyone, both within our team and the individuals we serve. We are committed to creating a diverse and inclusive working environment. We actively support and encourage people of all backgrounds; gender, age, ethnicity, race, cultural background, disability, religion, and sexual orientation to submit an application and aim to ensure that the recruitment and employee experience is as accessible and inclusive as possible. So, whoever you are, if youre skilled and actively support our purpose and values, you would be welcome at Mission Australia. If you live with disability and require support to submit your application, please email talentattraction@missionaustralia.com.au or visit our Careers page for additional contact details. We strongly encourage applications from people who identify as Aboriginal or Torres Strait Islander. For culturally safe support or assistance with your application, please contact us at Deadlycareers@missionaustralia.com.au Find out more about a career with Mission Australia. How To Apply Click Apply and send your application today! As a committed Circle Back Initiative employer, we will respond to your application. Applications for this role are shortlisted as received and we are interviewing through the advertising period. Please apply as soon as possible to be considered. Thank you Mission Australia is a national Christian charity motivated by a shared vision of an Australia where everyone has a safe home and can thrive. Since 1859, weve been standing alongside people in need across Australia, offering real hope that has lasting impact. Backed by our supporters, churches, partners, and funders, we work together for the long-term wellbeing of anyone who needs us, reflecting our values of respect, compassion, integrity, perseverance and celebration. We collaborate with people experiencing homelessness or disadvantage to tackle the root causes of their challenges through providing access to safe, affordable homes and innovative, evidence-based support services. Every day we deliver homelessness crisis and prevention services, provide social and affordable housing, assist struggling families and children, address mental health issues, fight substance dependencies, support people with disability and much more. Mission Australia believes a persons circumstances shouldnt define their future and that given the right support, everyone can reach their full potential. Thats why we stand together with Australians in need, until they can stand for themselves. Learn more about Mission Australia and our purpose.