Permanent Full-time position Location: Sydney with Hybrid WFH options Great Salary starting at $104K Base Salary + Super + NFP Salary Packaging Benefits Make a meaningful difference to the lives of Australians in need Life at Mission Australia When you join the team at Mission Australia, you become part of a community who are determined to end homelessness and ensure people in need can thrive. United by our Christian purpose and values, we advocate for a fairer Australia, to meet the growing needs of people across the country. Together were building hope and possibility for all. Find out more about us and our purpose. Your Opportunity Are you passionate about using technology to drive impact? As our Fundraising Operations Analyst, youll play a critical role in supporting the success of our fundraising teams by ensuring the systems, tools, and processes behind every fundraising initiative run efficiently. Youll work within the Marketing Insights and Business Intelligence team to provide operational and technical support, troubleshoot system issues, coordinate with IT and external vendors, and support upgrades, integrations, and enhancements to improve functionality, data quality, and user experience. Youll also organise workshops, provide process mapping, documentation and training to enable fundraising staff to confidently adopt technology, processes, and reporting tools to drive better fundraising outcomes. A background in marketing or fundraising will be a bonus, helping you quickly understand fundraising workflows and donor engagement activities. Your key responsibilities will be to: Provide day-to-day operational and technical support to fundraising teams, ensuring the smooth execution of fundraising initiatives and donor engagement activities through technology. Troubleshoot system, technical, and process issues, coordinating solutions with IT, internal teams, and external vendors. Gather and document fundraising requirements, develop user stories and acceptance criteria, and work with the IT Product Owner to prioritise items in the development backlog. Support system upgrades, integrations, testing, and enhancements to improve functionality, data quality, and user experience. Organise workshops for system – business process mapping with fundraising staff and conduct training for system users on functionality, data standards, and reporting tools, while developing guides, walkthroughs, and other enablement resources. Maintain the Fundraising Resource Hub and system documentation, while communicating system updates, process improvements, and changes to stakeholders across Fundraising and IT. Requirements for Success Strong, hands-on experience with CRM and marketing automation platforms used in fundraising (e.g., Microsoft 365, Salesforce, Raisers Edge, Blackbaud CRM, HubSpot, Eloqua, Marketo). Skilled in system troubleshooting, problem-solving, and operational support to ensure fundraising initiatives and donor activities run smoothly. Understanding of fundraising processes, donor journeys, and data governance within a nonprofit context. Excellent communication and relationship-building skills, able to work effectively with fundraising, IT, finance, and cross-functional teams. Experience in creating and delivering training, documentation, and enablement materials to support system adoption and staff capability. Awareness of fundraising compliance, privacy legislation, and data protection, ensuring systems and processes meet regulatory requirements. Before starting work with us, you will need to undertake a national police history check, qualifications, and referee checks, and have a clearance to work with children/vulnerable people. Your benefits To ensure our employees feel valued, empowered, and celebrated, we provide a range of employee benefits including: Rewarding work every day you know youre making a real difference Not-for-profit salary packaging, reducing your tax (details via Access Pay) Free external, confidential counselling and access to chaplaincy support Volunteering opportunities Opportunity to purchase additional annual leave. Extra leave including: Mission Australia Thank You Day & Work Anniversary Day off Our culture Our innovative and inclusive culture will ensure you feel valued at Mission Australia as you help Australians in need and develop in your career. We prioritise the safety and wellbeing of everyone, both within our team and the individuals we serve. We are committed to creating a diverse and inclusive working environment. We actively support and encourage people of all backgrounds; gender, age, ethnicity, race, cultural background, disability, religion, and sexual orientation to submit an application and aim to ensure that the recruitment and employee experience is as accessible and inclusive as possible. So, whoever you are, if youre skilled and actively support our purpose and values, you would be welcome at Mission Australia. If you live with disability and require support to submit your application, please email talentattraction@missionaustralia.com.au or visit our Careers page for additional contact details. We strongly encourage applications from people who identify as Aboriginal or Torres Strait Islander. For culturally safe support or assistance with your application, please contact us at Deadlycareers@missionaustralia.com.au Find out more about a career with Mission Australia. How to apply Click Apply and send your application today! As a committed Circle Back Initiative employer, we will respond to your application. Applications are shortlisted as they are received. Please apply as soon as possible to be considered. Thank you Mission Australia is a national Christian charity motivated by a shared vision of an Australia where everyone has a safe home and can thrive. Since 1859, weve been standing alongside people in need across Australia, offering real hope that has lasting impact. Backed by our supporters, churches, partners, and funders, we work together for the long-term wellbeing of anyone who needs us, reflecting our values of respect, compassion, integrity, perseverance and celebration. We collaborate with people experiencing homelessness or disadvantage to tackle the root causes of their challenges through providing access to safe, affordable homes and innovative, evidence-based support services. Every day we deliver homelessness crisis and prevention services, provide social and affordable housing, assist struggling families and children, address mental health issues, fight substance dependencies, support people with disability and much more. Mission Australia believes a persons circumstances shouldnt define their future and that given the right support, everyone can reach their full potential. Thats why we stand together with Australians in need, until they can stand for themselves. Learn more about Mission Australia and our purpose.