The Role:

As an administrator and receptionist volunteer, you will provide a welcoming, organised and efficient front-line service. This role supports day-to-day operations through reception duties, administrative support, resource management, and engagement with people accessing the service, whil st ensuring compliance with organisational policies and procedures.

Tasks may include:

Meet and greet people accessing the service, including offering peer/listening support, making coffees etc

Directing people to meetings and ensuring people sign in and out

Check people into appointments through communication with Recovery Coordinators , either in person or Teams

Managing incoming and outgoing post

Replenish displays, leaflets and resources

Supporting colleagues with c opying, printing, scanning, and laminating as required

Assisting with the administration and resources for group activities, training etc

Promoting the service

Liaising with staff and people accessing the service to gain feedback which helps inform decisions, this may involve encouraging people to complete feedback forms

Adhering to policies such as safeguarding, information governance, risk management and health and safety

Help keep waiting areas clean and tidy and the library stocked

Volunteers will be provided with Naloxone and BBV training, enabling those who feel confident to offer further support, including assisting with BBV testing within the service.

The team would appreciate a minimum of 4 hours in any of the following Day s /Times: Monday to Friday: 9: 15 am to 5. 15 pm

It would be desirable, but not essential, for volunteers to have the following :

Good understanding of drugs and alcohol issues

Experience in a similar role

Skills /qualities we would like you to bring to the role:

Be professional in your approach and conduct

To be organised

Be willing to learn new skills from the team

Confidence to greet and speak to people, with excellent verbal communication skills

To be caring, patient and empathetic

Ability to remain calm and focused in a busy environment

Confident IT skills aside from any IT skills required for the role, some of our mandatory training is done online through eLearning modules

Professional, honest and committed

Non-judgmental towards people with lived experience

Good time keeping

Able to work as part of a team, on own initiative and to instruction

An understanding of Waythrough information is available on our website, and you can call a specific project to make enquiries.

A genuine interest in being part of the mission , vision and promise of Waythrough

Ability to maintain professional boundaries, adhere to Waythrough policies and media guidelines, engage in supervision, and complete relevant training

About Waythrough

Waythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship. Together, weve created one of the largest mental health and social support charities in England.

Every year, we support around 125,000 people through nearly 200 services and its all made possible by our 3,500 brilliant staff and volunteers.

Make a real difference in your community

Are you passionate about helping others live safer, healthier, more independent lives? Join our team at Waythrough and support people facing challenges around mental health, substance use, housing or domestic abuse. This is more than just a job its a chance to build meaningful relationships and create lasting change.

What We Offer

We value the people who make a difference every day. Alongside meaningful work, youll enjoy:

Discounts from various schemes

Training and personal development

A chance to make a real difference in peoples lives

Free induction and role-specific training

Support from experienced staff and regular supervision

Opportunities to meet new people and develop your confidence

Reimbursement for travel and agreed expenses

Valuable experience that can support your personal or career development

Inclusion and accessibility

Waythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities, especially those with lived experience of the issues we support.

We have signed up to the Disability Confident Scheme – all applicants are welcome, and adjustments can be made to enable fair participation.

If you need adjustments or support to apply, please email our recruitment team: recruitmentteam@waythrough.org.uk

How to apply

If youre viewing this advert on an external platform such as Indeed, please click Apply via company website to view the full job description and submit your application.

Please note that while this role has a stated closing date, we reserve the right to close the advert early should we receive a high number of applications.

Closing date: