Org. Setting and Reporting

The United Nations Office at Nairobi (UNON) is the UN headquarters in Africa and the Director-General of UNON is the representative of the Secretary-General in Kenya. UNON supports programme implementation of the United Nations Environment Programme (UNEP), the United Nations Human Settlements Programme (UN-Habitat) and the Resident Coordination System (RCS) globally, as well as other UN offices in Kenya, by providing administrative, security, conference and information services (www.unon.org). The post is located within the Infrastructure Management Section (IMS) of the Information and Communications Technology Service (ICTS) of the Division of Administrative Services at the Nairobi duty station. Under the general guidance of the Chief, UNON/ICTS/IMS and the direct supervision of the Chief UNON/ICTS/IMS/Network and Communications Unit (NCU) the incumbent will be responsible for day-to-day network administration, network security and technology research. Specifically, the incumbent will perform the following duties:

Responsibilities

1.Network Operations and Administration (LAN/WAN/IPT)

• Support all aspects of network hardware and software within WLAN, LAN, WAN (including MPLS environments) and unified communications infrastructure.
• Manage/administer/maintain the network firewall.
• Maintain all wireless controllers, access points, switches and routers at recommended operating system and security patch levels.
• Supervise and manage the installation, configuration, testing and deployment of network hardware and software.
• Manage the administration, operation, technical support, and monitoring of network wireless controller/access points/switches/routers and possible redistribution of load between all network components.
• Supervise complex troubleshooting of routing and wireless network problems and conduct frequent security audits.
• Liaise with other groups within ICTS and the user Departments for maintaining efficient and reliable network connectivity.
• Ensure 24×7 operations and monitoring of assigned systems.
• Identify the need for new systems or re-engineering of the existing systems. Implement backups of all switch/router configurations.
• Collect various statistics on the performance and reliability of wireless and wired network infrastructure and produce pertinent reports.
• Write and maintain the documentation for WLAN/LAN/WAN/IPT configurations pertinent to operations and system administration.
• Provide technical advice to network users and coordinate user support services.
• Organize and conduct periodic user training sessions to ensure effective use of WLAN/LAN/WAN/IPT hardware.
• Set guidelines and principles for problem reporting, resolution and follow-up.
• Oversee the network security, VPN and firewalls.
• Act as the technical escalation point for all unified communications related issues.
• Design, implement, manage and troubleshoot the Cisco Unified Communications Systems.
• Manage and troubleshoot the Cisco Analog and Digital voice gateways and devices as well as the Cisco IP phones.
• Perform any other related duties as required. 2.Network Product Evaluation and Acquisition
• Develop, revise and update Request for Proposals (RFPs) and Terms of References (TORs) in line with the Sections requirements.
• Review Technical Proposals and give recommendations based on existing TORs and RFPs.
• Evaluate multiple vendor products through test plans, select vendor, and develop network engineering specifications and guidelines for implementation.
• Strive for standardized technology implementation throughout the campus. 3.Cloud Native Technologies
• Act as a subject matter expert for the team on cloud-native technologies.
• Evaluate new and emerging technologies and translate the business requirement into viable technical solutions for the client. Competencies PROFESSIONALISM: Knowledge of information technology, including information security and computer system networks. Knowledge of information technology security architecture across a variety of platforms, including firewalls, intrusion prevention systems, SSL certificates, proxy and content filtering technologies, and cloud services. Knowledge of tools and techniques used for threat and risk assessment and understanding of current threat modeling and risk assessment techniques. Knowledge of hacking tools and monitoring capabilities. Ability to perform analysis, modeling and interpretation of data in support of decision-making. Shows pride in work and in achievements. Demonstrates professional competence and mastery of subject matter. Is conscientious and efficient in meeting commitments, observing deadlines and achieving results. Is motivated by professional rather than personal concerns. Shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. Commitment to implementing the goal of gender equality by ensuring the equal participation and full involvement of women and men in all aspects of work. TEAMWORK: Works collaboratively with colleagues to achieve organizational goals. Solicits input by genuinely valuing others ideas and expertise. Is willing to learn from others. Places team agenda before personal agenda; supports and acts in accordance with final group decision, even when such decisions may not entirely reflect own position. Shares credit for team accomplishments and accepts joint responsibility for team shortcomings. TECHNOLOGICAL AWARENESS: Keeps abreast of available technology. Understands applicability and limitation of technology to the work of the office. Actively seeks to apply technology to appropriate tasks. Shows willingness to learn new technology. Education Completion of high school diploma or equivalent is required. Supplemental courses/technical certificate in information technology or related field is required. Job – Specific Qualification Certification in Cisco Certified Network Professional (CCNP) Enterprise is required. ITIL 4 Certification is required. Proficiency with IT Security or certification with emphasis on Intrusion Detection Systems and Network Security is desirable. A certificate in Project Management is desirable. Work Experience A minimum of ten (10) years of relevant and progressively responsible experience in the information technology field is required. The minimum years of relevant experience is reduced by two years for candidates who possess a first level University degree. Experience in network security, Wireless Network, LAN/WAN and IPT systems design, implementation and operation is required. Working experience in MPLS network deployment, routing and switching, troubleshooting network related problems and network security within multi-tenant environment is desirable. Languages English and French are the working languages of the United Nations Secretariat. For this job opening, English is required. There are no additional desirable languages specified. The table below shows the minimum required level for each skill in these languages, according to the UN Language Framework (please consult https://languages.un.org for details). Required Languages Language Reading Writing Listening Speaking English UN Level II UN Level II UN Level II UN Level II Assessment Evaluation of qualified candidates for this position may include an assessment exercise which may be followed by a competency-based interview. Special Notice Appointment against this position is for an initial period of one year and may be subject to extension. A limited duration and does not carry any expectancy, legal or otherwise, of renewal. This position is subject to local recruitment pursuant to staff rule 4.4 of the United Nations Staff Rules. All staff in the General Service and related categories shall be recruited in the country or within commuting distance of each office, irrespective of their nationality and of the length of time they may have been in the country. A staff member subject to local recruitment shall not be eligible for the allowances or benefits…