The Deputy Director of Internal Strategy, Operations & Culture is the organizations second-in-command and primary internal authority holder. This role exists to stabilize, structure, and steward the inside of SnapCo, ensuring that our strategy, values, and daily operations are aligned and executed with discipline and care.

This is a Chief-of-Stafflevel role with real authoritynot an assistant position and not a symbolic title. The Deputy Director translates vision into execution, holds staff accountability, strengthens systems, and protects the Executive Directors capacity so that SnapCo can grow without burning out its people or its leadership.

The Deputy Director reports directly to the Executive Director / Co-Founder and supervises senior staff.

Core Purpose of the Role

To hold the internal container of SnapCostrategy, systems, staff, and cultureso the organization can move boldly, sustainably, and in alignment with its abolitionist values.

Key Responsibilities

Strategic Implementation & Organizational Execution

• Translate SnapCos multi-year strategic plan and four pillars into annual, quarterly, and departmental workplans
• Track organizational priorities, timelines, and deliverables
• Identify risks, bottlenecks, and capacity issues earlyand resolve them
• Ensure initiatives across programs, campaigns, events, and development are aligned and not competing with one another
• Support decision-making around what not to d

Internal Operations & Systems Oversight

• Oversee internal operations directly or through managers (Operations, Programs, Development, Communications, etc.)
• Establish and enforce clear workflows, decision-making protocols, and communication norms
• Ensure policies, systems, and procedures are followed consistently
• Support financial and operational oversight in partnership with Operations/Finance staff
• Ensure grant deliverables, contracts, and internal reporting stay on track

Staff Management, Accountability & Culture Stewardship

• Supervise and coach senior staff leaders
• Lead performance management, feedback processes, and corrective action when needed
• Address conflict directly and earlywithout avoidance or escalation
• Stop triangulation, gossip, and undermining behavior
• Uphold SnapCos values without weaponizing care language to avoid accountability

Executive Director Partnership & Support

• Serve as a strategic thought partner and reality-check for the Executive Director
• Translate the EDs vision, voice notes, and big ideas into concrete plans and systems
• Protect the EDs time, energy, and authority
• Act as internal decision-maker when the ED is unavailable
• Provide honest feedback and grounded pushback when timelines or scope need adjusting

Organizational Representation & Alignment

• Represent SnapCo internally and externally as delegated
• Support board and advisory committee coordination as needed
• Prepare internal updates, leadership briefs, and organizational reports
• Help maintain alignment between SnapCos political commitments and its internal practices