About UNRWA – External Relations & Communications

UNRWA – External Relations & Communicationsis part of the United Nations system, working to promote international cooperation and address global challenges. As a UN entity, it contributes to the organization’s mission of maintaining international peace and security, developing friendly relations among nations, and promoting international cooperation in solving international problems and encouraging respect for human rights.

Job Summary

This consultancy provides an opportunity to contribute specialized expertise to UNRWA – External Relations & Communications’s mission in international cooperation and sustainable development. Working in Jordan, you will apply your professional skills to address complex challenges in international cooperation and sustainable development and support the organization’s programmatic objectives. This role offers the flexibility of consultancy work while contributing to meaningful international development outcomes with global impact.

Key Details

• Job Title:Donor Experience Specialist
• Grade:CON
• Location:amman (Remote work possible)
• Department:UNRWA – External Relations & Communications
• Contract Type:Consultancy
• Salary Range:$50,000.0 – $120,000.0 USD annually

Qualifications

• Language: Excellent command of spoken and written English.

Skills

• Mailchimp), and segmentation tools. -Experience in tracking and analyzing fundraising KPIs, donor data, and campaign performance, and applying insights to improve retention and ROI. -Experience in designing donor or customer experiences in a digital-first environment, with proven ability to test and adopt innovative engagement channels.
• DESIRABLE QUALIFICATIONS: -Knowledge of data protection and donor regulations. -Knowledge of Islamic Giving strategies -Knowledge of the UN system is desirable -Knowledge of the global fundraising landscape and trends -Experience in fundraising content creation, including storytelling, design, and copywriting..
• 1.Strategy & Planning Develop and implement a comprehensive donor experience strategy that spans acquisition, retention, and re-engagement, ensuring seamless journeys and consistent supporter satisfaction.
• Ensure donor experience and retention KPIs are achieved, including income, retention rates, ROI, and other KPIs.
• Manage and report on the retention budget, ensuring resources are allocated effectively, and ROI is maximized. 2.Donor Journeys & Campaigns Design and optimize personalized donor journeys across digital channels (welcome, stewardship, reactivation, upgrades, emergency appeals) ensuring experiences are timely, relevant, and emotionally engaging.
• Standardize systems, tools, and processes to ensure communications are efficient, timely, and scalable.
• Launch experience-driven engagement campaigns across email, social, messaging apps, and other digital platforms that drive retention and donor value.
• Develop donor programs and products that encourage long-term commitment to UNRWAs mission. 3.Analytics & Impact Reporting In collaboration with the Digital Analyst and CRM Manager, map donor touchpoints, and behaviors to continuously refine experiences and identify opportunities for proactive engagement.
• Conduct regular surveys, research, and focus groups to deepen understanding of donor motivations and expectations.
• Supervise the production of donor impact reports, ensuring data and content is accurate, timely, and donor centric.
• Create and monitor donor care systems, SOPs, and KPIs to guarantee quality service.
• Build solutions to surprise and delight donors to prevent attrition and ensure that even donors stop giving leave with a positive impression of UNRWA.
• Collaborate with the Content and Creative teams to develop compelling, donor-centric communications.
• Coordinate with the Major Donor team to enhance stewardship and engagement for high-value donors.

Benefits

• Competitive compensation package
• Professional development opportunities
• Comprehensive health and wellness benefits
• Inclusive and collaborative work environment

How to Apply