As a leading online school in New York since 2006, the CUNY School of Professional Studies (CUNY SPS) offers the most online bachelor’s and master’s degree options at the City University of New York, and serves as the University’s first undergraduate all-transfer college. With 26 degrees and numerous other non-degree and grant-funded workplace learning programs, CUNY SPS meets the needs of adults who wish to finish a bachelor’s degree, progress from an associate’s degree, earn a master’s degree or certificate in a specialized field, and advance in the workplace or change careers. Consistently ranked highly by U.S. News & World Report for its online offerings, CUNY SPS has emerged as a nationwide leader in online education. The School’s renowned and affordable online programs ensure that busy working adults may fulfill their educational goals on their own time and schedule. As CUNY SPS moves beyond its 20th year, we dedicate ourselves to engendering an innovative and transformative student-centered experience.

Duties and Responsibilities:

Reporting to the Instructional Design Technologist of the Office of Faculty Development and Instructional Technology, the ePortfolio Program Assistant/College Assistant supports the ePortfolio program by providing technical assistance to students, faculty and staff members using ePortfolios.

The ePortfolio Program Assistant/College Assistant performs duties and function in the following areas:

• Provide user support for ePortfolio platforms, especially Digication, and possibly WordPress
• Assist in the development and maintenance of support resources, including web content, manuals and how-to-guides
• Support the development and delivery of trainings and events in a variety of delivery methods
• Assist with platform administration, including user account maintenance
• Maintain records of support services and other activities, and assist in the development of usage and other reports
• Other duties as assigned

Preferred Minimum Qualification:

• High school diploma/GED

Preferred Qualifications:

• Associates degree or higher
• Experience with ePortfolio platforms, preferably Digication
• Demonstrated ability to work with technology and eLearning tools, and to upskill quickly
• Experience providing technology support
• Proficiency with Microsoft Office Suite and other productivity platforms
• Experience creating and editing multimedia (e.g., recording presentations, editing videos, annotating, etc.)
• Excellent written and verbal communication skills
• Strong attention to detail with a proactive, solution-oriented approach to problem solving
• Ability to work both independently and collaboratively in a team environment
• Familiarity with WordPress-based platforms

Note:This position is not open to current CUNY SPS students