About UN Support Office in Haiti

UN Support Office in Haitiis part of the United Nations system, working to promote international cooperation and address global challenges. As a UN entity, it contributes to the organization’s mission of maintaining international peace and security, developing friendly relations among nations, and promoting international cooperation in solving international problems and encouraging respect for human rights.

Job Summary

This position offers an opportunity to contribute to information systems assistant (tjo), fs5 within UN Support Office in Haiti’s important work in international cooperation and sustainable development. Working in Haiti, you will collaborate with international colleagues and partners to address global challenges and promote sustainable development. This role provides an excellent opportunity for professional growth while making a meaningful contribution to international cooperation and global peace and security.

Key Details

• Job Title:Information Systems Assistant (Tjo), Fs5
• Grade:FS-5
• Location:Port-au-Prince, Haiti
• Department:UN Support Office in Haiti
• Contract Type:Professional Staff
• Salary Range:$63,000 – $108,000 USD annually

Qualifications

• High school diploma or equivalent is required.
• English and French are the working languages of the United Nations Secretariat. For th is job opening, English is required. French is desirable. The table below shows the minimum required level for each skill in these languages, according to the UN Language Framework (please consult https://languages.un.org for details). Required Languages Language Reading Writing Listening Speaking English UN Level II UN Level II UN Level II UN Level II Desirable Languages Language Reading Writing Listening Speaking French UN Level II UN Level II UN Level II UN Level II
• At least eight (8) years of progressively responsible experience in Information Systems and Technology, or related area is required. Experience in monitoring service performance, producing management dashboards, and reporting on service-level agreements is required. Experience in the field of information Systems and Technology or related area in a conflict or post-conflict setting is required. Experience in carrying out programmatic/administrative tasks necessary for the functioning of the Unit including preparation of cost estimates/budgets, reporting on budget/programme performance; contracting vendor services is required. Practical experience applying ITIL principles for IT service management, including incident, problem, and change management processes is desirable.

Skills

• Professionalism: Knowledge and experience in the application of appropriate techniques and programming languages. Demonstrated expertise in IT service management, including implementation of ITIL processes for incident, problem, and change management. Strong understanding of service desk operations, performance monitoring, and client experience management. Capacity to analyze service trends, identify gaps, and implement innovative solutions for continuous improvement. Shows pride in work and achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. Takes responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work. Communication: Speaks and writes clearly and effectively; Listens to others, correctly interprets messages from others and responds appropriately; Asks questions to clarify, and exhibits interest in having two-way communication; Tailors language, tone, style and format to match the audience; Demonstrates openness in sharing information and keeping people informed. Client Orientation: Considers all those to whom services are provided to be “clients ” and seeks to see things from clients’ point of view; Establishes and maintains productive partnerships with clients by gaining their trust and respect; Identifies clients’ needs and matches them to appropriate solutions; Monitors ongoing developments inside and outside the clients’ environment to keep informed and anticipate problems; Keeps clients informed of progress or setbacks in projects; Meets timeline for delivery of products or services to client

Benefits

• Competitive compensation package
• Professional development opportunities
• Comprehensive health and wellness benefits
• Inclusive and collaborative work environment

How to Apply