About United Nations Office at Vienna

United Nations Office at Viennais part of the United Nations system, working to promote international cooperation and address global challenges. As a UN entity, it contributes to the organization’s mission of maintaining international peace and security, developing friendly relations among nations, and promoting international cooperation in solving international problems and encouraging respect for human rights.

Job Summary

This position offers an opportunity to contribute to information systems assistant (customer support-helpdesk) – temporary, g5 within United Nations Office at Vienna’s important work in international cooperation and sustainable development. Working in Austria, you will collaborate with international colleagues and partners to address global challenges and promote sustainable development. This role provides an excellent opportunity for professional growth while making a meaningful contribution to international cooperation and global peace and security.

Key Details

• Job Title:Information Systems Assistant (Customer Support-Helpdesk) – Temporary, G5
• Grade:G-5
• Location:Vienna, Austria
• Department:United Nations Office at Vienna
• Contract Type:General Service Staff
• Salary Range:$39,000.0 – $52,000.0 USD annually

Qualifications

• High school diploma or equivalent.
• English and French are the working languages of the United Nations Secretariat. For th is job opening, English is required. The table below shows the minimum required level for each skill in these languages, according to the UN Language Framework (please consult https://languages.un.org for details). Required Languages Language Reading Writing Listening Speaking English UN Level II UN Level II UN Level II UN Level II
• A minimum of five (5) years of progressively responsible work experience in information systems administration and maintenance and administrative and office support functions, preferably in a large organization, is required. The minimum number of years of relevant experience is reduced to three for candidates who possess a first-level university degree or higher. Work experience in general office automation softw are, local area net works, and M365 is required. Work experience with Azure AD and Intune administration is required. Work experience in providing and presenting technical documentation and preparing statistics is desirable. Work experience within the United Nations or a similar international organization is desirable. Experience in data analytics or related area is desirable.

Skills

• Professionalism Has knowledge of relevant IT applications and good technical skills. Is able to participate in the maintenance of applications and provide user support. Is able to respond to changing requirements and assignments and is able to apply good judgment in the context of assignments given. Has knowledge of general office and administrative support including administrative policies, processes and procedures. Has good knowledge of the United Nations System. Has good knowledge of PC Operating Systems, M365, Lotus Notes, ITIL4 framework and presenting technical and statistical information. Has ability to perform analys is, modeling, and interpretation of data in support of decision-making. Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines, and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. Client orientation: Considers all those to whom services are provided to be clients and seeks to see things from clients point of view; establishes and maintains productive partnerships with clients by gaining their trust and respect; identifies clients needs and matches them to appropriate solutions; monitors ongoing developments inside and outside the clients environment to keep informed and anticipate problems; keeps clients informed of progress or setbacks in projects; meets timeline for delivery of products or services to client. Teamwork: Works collaboratively with colleagues to achieve organizational goals; solicits input by genuinely valuing others ideas and expertise; is willing to learn from others; places team agenda before personal agenda; supports and acts in accordance with final group decision, even when such decisions may not entirely reflect own position; shares credit for team accomplishments and accepts joint responsibility for team shortcomings.

Benefits

• Competitive compensation package
• Professional development opportunities
• Comprehensive health and wellness benefits
• Inclusive and collaborative work environment

How to Apply