Title:Training Support Staff-II

Department:Training

Reports to:Training Programs Manager

FLSA Status:Non-Exempt

Pay Rate:$17/hr.

Although this is an entirely remote position, we are currently only able to accept applications from candidates based in Pennsylvania or New Jersey.

Description

In support of Beck Institute’s mission to improve lives worldwide through excellence and innovation in cognitive behavior therapy, we are seeking aTraining Support Staff-IIto help facilitate our various live and virtual professional training events and to offer our customers prompt and professional bilingual (English and Spanish) service.

Duties

Live (Virtual) Event Support:

• Monitor the training event chat; respond to/redirect trainee inquiries as applicable
• Troubleshoot low complexity tech issues for trainees and faculty/presenters
• Mute/unmute trainees
• Start/stop/manage breakout rooms

Customer Service Support:

• Provide prompt, professional, and courteous customer service, in both English and Spanish, as needed, via email and phone, using Salesforce to track and document all correspondence.

Schedule

The TSS-II is a non-exempt, part-time, hourly position. TSS-IIs are scheduled on an as-needed, as-available basis, with the work primarily occurring between 8:30AM 4:30PM, ET, although evening and weekend opportunities may present. The live events that the TSS-II will be asked to support will range from 90 minutes to 3 days (with the standard workshop day being 8 hours with a 1-hour lunch.)

Interested candidates should possess:

• Strong proficiency in English and Spanish, with a native-level fluency or equivalent skills
• Outstanding interpersonal, verbal/written communication and keen listening skills.
• A high degree of availability
• Reliable internet
• Experience with, or at a minimum, familiarity with videoconferencing applications
• A willingness and ability to engage in extensive screentime
• Availability to start in January or February 2026

Psychology background or familiarity with CBT is preferred. Experience with Salesforce is highly desirable.

Compensation & Training

• This position pays $17/hour
• Beck Institute will provide hired staff with a Beck Institute Zoom account, email address, and laptop.
• Hired candidates for this part-time position will participate in a paid virtual training session that will cover role orientation and a Zoom introduction prior to their supporting any live events.

Work Location

• This is a 100% remote position, but we are currently only able to accept applications from candidates located in Pennsylvania and New Jersey.

COVID-19 Protocol

Proof of full vaccination against COVID-19,or an approved exemption as an accommodation, is a condition of employment with Beck Institute.