General Info on SAGE:

SAGE is the countrys largest and oldest organization dedicated to improving the lives of lesbian, gay, bisexual and transgender (LGBTQ+) older people. Founded in 1978 and headquartered in New York City, SAGE is a national organization that offers supportive services and consumer resources to LGBTQ+ older people and their caregivers, advocates for public policy changes that address the needs of LGBTQ+ older people, provides education and technical assistance for aging providers and LGBTQ+ organizations through its National Resource Center on LGBTQ+ Aging, and cultural competence training through SAGECare. SAGE supports a growing network of 70+ SAGECollab Partners across the country.

What We Need:

The Chief Administrative Officer (CAO) is a key member of SAGEs Executive Leadership Team and a critical partner in strengthening the organizations operational foundation. Reporting to SAGEs CEO, the CAO oversees Human Resources, Information Technology, Data Strategy, and Facilities/Office Services, and leads organization-wide risk management and security initiatives.

This strategic, hands-on operations leader will ensure SAGEs systems, people, and processes are aligned, effective, and resilientsupporting our mission to advocate for and serve LGBTQ+ older adults. The CAO supervises four Directors and their respective teams.

What Youll Do:

Organizational Operations & Strategy

• Ensure strong, aligned operations across departments to advance organizational priorities.
• Lead cross-functional planning, organizational change initiatives, and risk preparedness.
• Improve collaboration, communication, and system efficiency across SAGE.
• Serve as a strategic problem-solver for urgent and high-impact initiatives.
• Partner with Volunteer Director of Pro-Bono Legal Partnerships to engage external counsel as needed.

Human Resources

• Partner with and advise the Managing Director of HR in overseeing full HR function, including recruitment, performance management, comp/benefits, payroll, compliance, L&D, engagement, workforce planning, and employee relations.
• Partner with leadership to foster an equitable, inclusive culture; support union relations and adherence to the Collective Bargaining Agreement.
• Ensure consistent, transparent HR policies and risk-reducing practices.

Facilities & Office Services

• Partner with and advise the Director of Facilities and Office Services in overseeing management of SAGEs offices and program sites, ensuring staff and participant safety and accessibility, compliance, and mission alignment.
• In collaboration with Director, lead space planning, vendor and lease management, and property/security procedures (such as access control and training and reporting).
• Ensure adequate resources and safety standards across all facilities as well as comprehensive and competitive property and casualty insurance policies.

Information Technology

• Partner with and advise the IT Director in overseeing IT strategy, infrastructure, cybersecurity, and staff technology needs.
• Drive efforts to modernize systems, streamline data management, and strengthen regulatory compliance; identifying opportunities to train staff when appropriate.
• Lead incident response planning, cyber risk mitigation, and continuity practices including cross-training, access controls, tabletops, secure configuration management, and up-to-date patching.

Data Strategy

• Partner with and advise the Director of Data Strategy Initiatives in overseeing organizational data strategy, governance, and system improvement.
• Champion data-informed decision-making through better data quality, accessibility, and staff education.
• Support impact measurement and evaluation activities across departments.

Risk Management, Compliance, & Security

• Lead organizational risk management, emergency preparedness, and security planning in part by serving as executive sponsor to and lead for the Organizational Defense Committee.
• Oversee cybersecurity, physical security, insurance, and compliance efforts.
• Support development and maintenance of policies, SOPs, and partnerships with legal counsel to protect the organization.
• Create and maintain a business continuity plan document.

Leadership & Collaboration

• Supervise and develop Directors, building a high-performing, collaborative team that prioritizes customer service and continuous improvement.
• Represent administrative and operational needs at the Executive level.
• Co-lead Finance and Administration division with CFO and partner on initiatives that advance operational excellence and financial stewardship and lead in ways that build trust and transparency across departments.
• Model leadership which is mission- and people-centered, inclusive, and practical.

Who You Are:

While no one person embodies all the qualities outlined below, the ideal candidate will possess many of the following professional and personal abilities, attributes, and experiences. Please consider applying, even if you do not have *all* these requirements.

Experience & Expertise

• 10+ years of progress…