Location:Flexible, with the ability to travel regularly throughout New England.This is a hybrid position, with work to be conducted on-site as needed and on request.

Department:Direct Services

Reports To:Director, VBOC of NE

FLSA Status:Full time; Exempt

The Veterans Business Outreach Center of New England (VBOC of NE), operated by theCenter for Women & Enterprise (CWE), is a valuable resource that supports veteran entrepreneurs. This center serves military-affiliated individuals in Massachusetts, Rhode Island, Vermont, New Hampshire, Maine, and Connecticut. Additionally, the VBOC of NE offers entrepreneurial training opportunities to military-affiliated individuals both nationally and overseas through specialized programming that leverages staff expertise and federal resources, thereby enhancing the veteran entrepreneurial ecosystem.

The VBOC of NE plays a crucial role in assisting veteran entrepreneurs by providing services such as business consulting, training, access to capital, networking opportunities, government contracting assistance, and referral services. These resources empower veterans to overcome challenges and succeed in their entrepreneurial pursuits.

In addition to the VBOC of NE, CWE also operates five Womens Business Centers (WBCs) and serves as a Regional Partner Organization of the Womens Business Enterprise National Council (WBENC). These services work in concert under CWEs umbrella to effectively support entrepreneurs.

Position Summary:CWE and the VBOC of New England are dedicated to being the most trusted and impactful resource for veteran entrepreneurs in the region. As the Program Manager, you will be the primary point of contact for our clients, conducting intake sessions, answering basic business inquiries, and referring them to the appropriate programs and resources that meet their needs. This position supports CWEs regional operations, which service New England, and addresses the specific requirements of the VBOC of New England.

In this role, your focus will be on building strong client relationships and ensuring a meaningful experience for the veterans we serve throughout their journey. You will collaborate with the Direct Services team on client management and administration, successful program development and delivery, and data entry. Additionally, you will manage the administrative site functions and ensure that our programs and services are delivered with excellence and consistency. No day is the same, but all are vital to ensuring entrepreneurs have the resources they need to make informed decisions about their own success.

Essential Duties and Responsibilities:To perform this job successfully, an individual must be able to perform the following satisfactorily; other duties may be assigned.

Client Service

• Leads programming, outreach, and client support remotely and where required, in person. This includes:
  • Facilitating Boots to Business (B2B) and B2B Reboot trainings in collaboration with SBA, DOD TAP offices, and resource partners.
  • Providing one-on-one business startup advising to veterans, service members, and military spouses.
  • Planning and delivering follow-on training such as Build Your Profile for Government Contracting, From Why to How: Business Plan Development, and Growth Plan Cohorts.
• Provide intake and regular service for clients: listen to their needs; triage and recommend appropriate support
• Offer guidance and up-to-date information to clients through direct consultations, referrals to VBOC consultants, and access to CWE programs, certification, and procurement opportunities.
• Maintain client relationships by following up with clients about their needs and progress and informing them of upcoming programs

Data Management, Reporting and Client Insights

• Support the rollout, and piloting of client surveys, feedback tools, and needs assessments in collaboration with the Impact & Learning (I&L) team, providing feedback on usability and effectiveness
• Ensure data entered in Neoserra and Salesforce is complete, consistent, and aligned with data collection protocols, while managing these client data…