ABOUT BROOKLYN ORG

Brooklyn Org is a champion for Brooklyn. We celebrate Brooklyns brilliance and resilience, its incomparable culture and uncompromising grit and we demand more for our communities.

Over our 15-year history, we have reimagined the role of philanthropy and provided immeasurable support to communities and nonprofit partners that are leading transformational change for Brooklyn. With a new model for community philanthropy, we are bringing together Brooklynites, Brooklyn backers, businesses, and broader believers in equity and justice to make Brooklyn a beacon for the world.

We are a platform for galvanizing giving. We are here to ensure that ideas are met with resources, challenges are met with solutions, and inequity is met with justice.

POSITION OVERVIEW

The Donor Services Manager is responsible for executing high-quality donor services while intentionally designing and leading stewardship opportunities that deepen Donor Advised Fund fundholders (fundholder) engagement. This role owns fundholder relationships, supports stewardship strategy, and the overall quality and consistency of the fundholder experience.

The Donor Services Manager reports to the Chief Operating and Financial Officer, Head of Donor Services. This is a full-time, exempt position.

RESPONSIBILITIES

1. Stewardship Strategy & Design
   • Develops and manages a cohesive, year-round stewardship calendar aligned with fundholder interests, Brooklyn Orgs racial equity priorities, and organizational goals, with support from Programs and other internal teams.
   • Supports the Chief Operating and Financial Officer, Head of Donor Services in designing and implementing tailored philanthropic planning for fundholders, including socializing legacy and long-term planning opportunities, with a focus on growing assets under management and supporting Brooklyn Org and Brooklyn-based organizations.
   • Identifies gaps in fundholder engagement and proactively develops stewardship opportunities to address them.
   • Tests, evaluates, and refines stewardship approaches based on fundholder feedback, participation, and outcomes.

1. Fundholder Stewardship Events & Engagement Opportunities
   • Leads Fundholder Briefings and Webinars including:
     • Educational, issue-based or portfolio-based briefings
     • Program, community, or grantee learning sessions
     • Virtual fundholder convenings tied to organizational campaigns or initiatives
   • Event Stewardship Ownership
     • Determines fundholder objective and the stewardship rationale for each invitation (e.g., retention, education, activation)
     • Par…