The Organization: Merit America

The American economy is broken. Today, 53 million working adultsnearly half of the U.S. workforcedo not earn a living wage. These talented workers have few options to advance: college is too long and expensive, full-time boot camp programs dont offer enough flexibility, and online courses dont have the structure or support to translate learning into a new career. The result? Talented workers, disproportionately people of color and women, get stuck in low-wage roles with no way to build a better life for themselves and their families.

Merit America is a national nonprofit that creates pathways to family-sustaining careers for Americans stuck in low-wage work. Our fast, flexible solutions are built for working adults: We start by analyzing tens of millions of job postings to identify in-demand, high-paying tech careers. We then work with industry-recognized partners to train for these roles with part-time programs that combine flexible online learning with best-in-class coaching. Finally, we support our learners in their job search, helping them connect with a broad constellation of local and national employers such as JPMorgan Chase and Infosys to land higher-earning, family-sustaining jobs, driving an average wage gain of $24k three months or more after completing the program. Merit America is on a mission to build a scalable pathway for workers to join the middle class through merit, not money. Were on track to generate $1B in wage gains by 2025.

Role Overview

As a Tech Program Coordinator, you will be central to developing and launching technical certificate and degree programs from initial design through continuous improvement, leveraging deep expertise in IT, cybersecurity, and related technical fields to create industry-aligned curricula that drive learner success and scalability.

This role will be highly collaborative, working primarily with leadership and the Merit America Program team to design, test, and refine curriculum resources and coaching strategies, directly supporting learners through customized programs while continuously analyzing data to ensure the content aligns with industry needs and learner success.

The Tech Program Coordinator is an exempt role reporting directly to the Interim Director of Curriculum and Instruction. You will bring a strong commitment to our mission and values and the ability to balance strategic planning with hands-on execution to continuously improve our offerings through data-driven insights.

Responsibilities

The responsibilities of the Tech Program Coordinator will include, but are not limited to, the following:

Curriculum Design & Development (50%)

• Design, curate, and customize high-quality, end-to-end learning solutions and resources for multiple technical courses in IT, cybersecurity, and software development
• Leverage deep expertise in technical fields to develop instructional content, hands-on labs, and assessments that build practical, job-ready skills aligned with industry certifications and workforce demands
• Partner with stakeholders, instructional design support, and subject matter experts to ensure content relevance, scalability, and alignment with learner academic and industry needs
• Regularly update and refine curriculum based on learner feedback, performance data, labor market insights, and industry trends, providing regular reports to leadership
• Design and integrate best practices and innovative strategies into curricula and program models, ensuring effective and engaging learning experiences
• Apply human-centered design approaches to enhance learning resources and methods
• Manage subject matter experts and content development tasks as needed

Program Instruction & Faculty Support (25%)

• Instruct an assigned course load per term, facilitating learning and academic success through effective classroom management, regular evaluation of student performance, and timely, constructive feedback
• Advise on the hiring, evaluation, and professional development for all full-time and adjunct online instructors
• Collaborate cross-functionally with other departments to support a learner-centric culture and enhance the learner experience

Project Management & Continuous Improvement (25%)

• Support and/or oversee all project plans related to technica…