JOB ANNOUNCEMENT

CLIENT OPERATIONS MANAGER

Apply here:https://ebclc.org/about-us/careers/

East Bay Community Law Center (EBCLC) is a non-profit legal services organization, the community-based clinical program for U.C. Berkeley Law School, and one of the Bay Areas largest and most effective systems disrupters. With a dual service and teaching mission, EBCLC is a racial justice organization committed to building a culturally diverse workplace, centered on equity. With about 50 staff, 100 law students a year, and a $7 million annual budget, EBCLC is the largest provider of free legal services in Alameda County, providing multimodal, collaborative, and holistic legal services to over 4,000 clients annually and engaging in legislative and policy advocacy at the state and local level.

The Opportunity

The Client Operations Manager plays a vital role in ensuring the smooth day-to-day operations of EBCLCs work, with responsibility for three key functions within the organization:

1. Lead and supervise EBCLCs front desk staff responsible for initial screening of all community members who call or walk into EBCLCs Berkeley office, ensuring all community members are treated with compassion and respect, and are appropriately referred either to internal intake processes or provided high-quality external referrals if their needs cannot be met by EBCLC.
2. Coordinate closely with Program Directors to ensure screening and administrative procedures are aligned with evolving programmatic and organizational needs and are followed consistently and reliably by all members of the administrative team.
3. Maintain and administer office systems and resources to ensure staff across the organization have the needed office tools and resources to perform their work effectively and efficiently

The ideal candidate is a skilled supervisor who is able to develop and inspire a positive and high-functioning team; a dedicated advocate who knows and consistently models best practices for providing compassionate client services in a social-services environment; a collaborative co-worker who demonstrates humility, curiosity, and an ability to work effectively with staff across the organization with a focus on our mission; and a careful and detail-oriented office administrator with a passion for learning new things and identifying opportunities for systems improvement. This position is supervised by EBCLCs Director of Finance & Administration.

PRIMARY RESPONSIBILITIES

Team Supervision and Support

• Provide training and supervision to two administrative assistants to ensure they follow policies and protocols for providing timely, high-quality assistance to clients who call or walk-in to the office, as well as proper handling of office mail, client trust deposits, and other administrative tasks.
• Provide training and o…