TheVolunteer Coordinatoris responsible for the recruitment, orientation, training, recognition, scheduling and day-to-day support of all volunteers. This role works with the Senior Manager of Volunteer Engagement to update processes and procedures regularly to ensure the organization works with volunteers in a way that ensures safety on site and supports the volunteer strategy and culture of the organization.

TheVolunteer Coordinatorconnects to the mission of the WCFB by ensuring volunteers are available and trained to provide food and other services to customers and staff throughout the food bank. At WCFB we have a deep commitment to our customers and employees diverse experiences and backgrounds, guiding our work for a more equitable future. We are seeking a team member that represents our dedication to service, equity and inclusion, to join our team.

All paid staff positions are expected to manage time effectively, engage with customers, volunteers and donors effectively and with compassion and support in-kind and financial resource development.

This full-time position is non-exempt (eligible for overtime) and will be supervised by the Development and Communications Director, with collaboration from the Senior Manager of Volunteer Engagement.

If you do not have the preferred knowledge, experience, or skills, please do not be discouraged from applying. We offer professional development, support, and on the job learning.

RESPONSIBILITIES

Volunteer Management 80%

• Provide day-to-day support for volunteers using the Volunteer Management Strategy Responsible for the recruitment and onboarding of volunteers and groups; grows the volunteer candidate pool
  • Delivers formal and informal orientation, training, scheduling and supervision
  • Plans, assigns and directs volunteer work in coordination with staff supervisors
  • Serves as a primary point of contact for volunteers
  • Explain and follow volunteer policies and processes
  • Support creation of copy and content for monthly newsletters and other communications to volunteers
  • Organizes social, recognition and continuing education events for volunteers, with support from other staff and the board
  • Performs direct outreach to engage volunteers in shifts by call, text or email, as needed.
  • Support court-ordered or student community service volunteering and completion of service recognition
  • Updates the volunteer management system, CERVIS, and supports volunteer and staff use of the system
• Diffuse and deescalate…