Job Description:The Nonprofit Learning Lab is a national nonprofit that trains leaders in the nonprofit sector. The Membership Assistant helps our membership team assist with a variety of membership tasks and projects. This is a great position for someone who wants to learn under the guidance of a direct supervisor and build their professional skills in a collaborative work remote environment.

Office Environment:All employees at our organization work from home. This is a remote position. We provide you with a laptop and cover internet service at your home. The tasks of this position require high-speed internet access.

Membership Services Support

• Assist with maintaining the membership database using MembershipWorks, including data entry and record updates
• Support administrative tasks related to member retention activities under the direction of your supervisor
• Assist with new member intake, ensuring accurate communication, documentation, and backend processing

Member Support

• Provide frontline support by answering general questions from members via email
• Support staff in delivering accurate and timely responses to inquiries by gathering information and using established resources
• Support membership team and draft internal and external communications using existing templates related to membership

Task Management and Supervision

• Complete assigned tasks tracked through Trello, with regular communication with the Manager and Director
• Participate in regular check-ins with a supervisor focused on role development and organizational support
• Attend daily staff briefings and scheduled team meetings
• Maintain consistent communication and adhere to assigned schedules

Apply here:https://nonprofitlearninglab.jotform.com/260365918384971