Reports To:Membership Director

FLSA Code:Non-exempt

Organizational Size:2035 staff

The Membership and Development Coordinator plays a vital customer servicefocused role in supporting the American Alpine Clubs community of members and donors. This position is central to day-to-day membership operations, donor support, and development coordination, ensuring members and supporters receive timely, thoughtful, and accurate assistance while engaging meaningfully with the AACs mission. Reporting to the Membership Director and working closely with the Advancement team, the Coordinator supports membership services, fundraising campaigns, member communications, data management, and special projects that strengthen engagement and retention. The ideal candidate is highly organized, detail-oriented, and enjoys helping others in a collaborative, mission-driven environment.

As the Membership and Development Coordinator, your key responsibilities are:

Membership Support & Engagement

• Serve as a primary point of contact for AAC members, responding to inquiries via email and phone, and providing excellent customer service.
• Help to resolve membership and donation-related issues in a timely manner alongside the Membership Director.
• Assist members with questions related to billing, benefits, contributions, and account updates.
• Support membership acquisition, renewal, and upgrade efforts.
• Other customer service duties as assigned.

Development & Donor Coordination

• Support individual giving efforts, including gift processing, acknowledgements, stewardship, and donor records management.
• Generate and mail donor thank-you letters and tax acknowledgement receipts in a timely and accurate manner.
• Assist with donor inquiries related to contributions, recognition, and records.
• Maintain accurate donor data and ensure timely entry of gifts, memberships, and contacts in the CRM.
• Support donor stewardship activities.

Mail, Fulfillment & Inventory

• Process incoming and outgoing mail related to memberships and donations.
• Prepare and ship orders from the AAC store and programmatic mailings for events or marketing initiatives.
• Prepare and ship membership-related materials, including books, apparel, and other items.
• Maintain accurate inventory records for merchandise and fulfillment materials; restock supplies as needed.

Administrative, Systems & Team Support

• Manage day-to-day gift and membership processing, documentation, reporting, and reconciliation.
• Help document processes and identify opportunities to improve workflows and operational efficiency.
• Provide general administrative and project support to the Advancement team as needed.

An exceptional fit will have:

• The ability to communicate effectively among a diversity of lived experiences and identities.
• 1+ year of administrative, operations, or customer service experience.
• Strong organizational skills with keen attention to detail.
• Excellent written and verbal communication skills.
• Interest in nonprofit development, membership engagement, and the outdoor or climbing community is a plus.
• Proficiency in Google Suite and comfort with learning new systems.
• Ability to lift up to 30 lbs and stand for extended periods during order fulfillment.
• Preferred:
  • Experience with donor databases or CRM systems (Salesforce a plus).
  • Nonprofit or retail fulfillment experience.
  • Familiarity with the climbing community and/or outdoor recreation industry.

Environment

70% Desk work Typical office work on a computer utilizing G Suite, Slack, Zoom, and other computer-based programs.

30% Physical work This position requires frequent lifting (up to 30lbs) and bending, including assisting with the receipt and distribution of inventory, mail, and other materials.