Position Summary

The Donor Engagement Manager plays a key role in supporting the organizations fundraising and donor engagement efforts, including the strategic goal of increasing SELTs donor base and SELTie Circle donors by 50% by 2030. As the primary manager of data and information related to our donors, the Donor Engagement Manager administers the organizations database within Salesforce Nonprofit Service Pack, coordinates and implements membership and annual giving campaigns as well as place-based campaigns, and provides strategic and administrative support to the Advancement team for the cultivation, solicitation, and stewardship of major donors. The ideal candidate is highly organized, data-driven, and comfortable balancing relationship-based fundraising with systems management and execution. This full-time position is part of the Advancement team working closely with the Executive Director and Advancement Director. The ideal candidate will have nonprofit development experience, strong communication skills, and a customer service focus.

Key Responsibilities

Donor Data Management (30-40%)

• Work closely with gift entry staff to ensure data integrity, gift accuracy, and adherence to data standards so that data is accessible and serves the needs of the organization
• Serve as the primary administrator for the organizations database (Salesforce Lightning – NonProfit Service Pack), including user setup, roles, profiles, permission sets, and workflows
• Design and deploy customizations, such as page layouts, picklists, custom fields, and application integrations (Fundraise Up and Give Lively)
• Build and deploy dashboards and reports and train users to develop their own reports and dashboards
• Conduct queries and generate lists for SELTs mailings, meetings, and events
• Develop and maintain system documentation, training materials, and support resources; provide training and guidance to existing and new staff
• Identify areas for database improvement, enhancement, and automation to improve workflows and productivity, and work with consultants to implement
• Serve as the primary Salesforce support contact for the Advancement, Outreach, and Finance team

Membership & Annual Campaign (25-30%)

• Coordinate and implement the orga…