Location:Rhode Island, with infrequent travel to other New England states.This is a hybrid position, with work to be conducted on-site as needed and on request. All applicants must currently reside in Rhode Island.

Department:Direct Services

Reports To:VP Program Operations

FLSA Status:Full time; Exempt

The Center for Women & Enterprise(CWE) is an economic empowerment nonprofit founded in Boston in 1995 to lift up the women who lift up the world. CWE is home to the largest cluster of Womens Business Centers in the country, covering Massachusetts, New Hampshire, Rhode Island, and Vermont. The Womens Business Centers are funded in part by the U.S. Small Business Administration.At CWE, we believe that when women thrive economically, families and communities also thrive, creating a more equitable and inclusive economy. To that end, CWE offers business services – training, individual business counseling, and community connections – that help women start and grow their businesses.

In addition to the Womens Business Centers, CWE operates the Veterans Business Outreach Center of New England (VBOC of NE) and is a Regional Partner Organization of the Womens Business Enterprise National Council (WBENC).

Position Summary:CWE is dedicated to being the most trusted and impactful resource for women entrepreneurs in New England. As the Program Manager, you will be the first and primary point of contact for our clients, ensuring a high-quality and consistent experience across programs.This position supports CWEs regional infrastructure, which serves clients throughout New England, particularly the specific needs of the Womens Business Center (WBC). In addition to managing program delivery and client engagement, you will assist in collecting client data to inform program improvement and organizational learning.

In this role, your focus will be on building client relationships and ensuring a meaningful experience for the women we serve throughout their journey. You will collaborate with the Direct Services team on client management and administration, successful program development and delivery, and data entry. Additionally, you will manage the administrative site functions and ensure that our programs and services are delivered with excellence and consistency. No day is the same, but all are vital to ensuring entrepreneurs have the resources they need to make informed decisions about their own success.

Essential Duties and Responsibilities:To perform this job successfully, an individual must be able to perform the following satisfactorily; other duties may be assigned.

Client Service

• Leads programming, outreach, and client support remotely and where required, in person
• Provide intake and regular service for clients: listen to their needs; triage and recommend appropriate support
• Offer guidance and up-to-date information to business owners through direct consultations, referrals to CWE consultants, and access to CWE programs, certification, and procurement opportunities.
• Maintain client relationships by following up with clients about their needs and progress and informing them of upcoming programs

Data Management, Reporting and Client Insights

• Support the rollout, and piloting of client surveys, feedback tools, and needs assessments in collaboration with the Impact & Learning (I&L) team, providing feedback on usability and effectiveness
• Ensure data entered in Neoserra and Nexus is complete, consistent, and aligned with data collection protocols, while managing these client data tools to collect, enter, and validate client and program data for accuracy
• Identify trends and patterns in client feedback, sharing observations and client stories during reflection sessions and quarterly reviews to inform internal learning efforts and program improvements.
• Collaborate with the Impact & Learning team to connect field insights to analysis, and ensure quality reporting of client activity, including timely documentation submissions with consultants.
• Monitor and evaluate program impact using CWE and SBA performance metrics.
• Coordinate reporting and deliverables with the VP Program Operations to support compliance and program success.
• Support ongoing needs across CWE related to reports and meetings with funders, as well as client impact surveys and needs assessments.

Plan & Support Programming

• In partnership with the Direct Service team, plan and staff programs
• Monitor class and consultation activity…