POSITION OVERVIEW:The Director of Operations (DOO) is responsible for the design, implementation, and day-to-day execution of Mamatoto Villages operational systems and physical infrastructure. This role ensures that facilities, vendor relationships, administrative operations, front office functions, and internal workflows operate smoothly, safely, and efficiently in support of mission delivery and organizational growth.

Reporting to the Chief Executive Officer (CEO), the DOO serves as the organizations operational leaderbuilding dependable systems, establishing clear procedures, strengthening operational accountability, and ensuring staff have the tools, environments, and processes needed to do their work well. The DOO supervises the Office Manager and leads vendor relationships for operations, partnering across departments to remove barriers, improve reliability, and support a consistent, welcoming experience for staff, community members, and partners.

The DOO brings a systems mindset and a hands-on approach to execution translating priorities into operational plans, maintaining strong documentation and follow-through, and continuously improving how the organization runs.

The DOO does not hold decision -making authority over Human Resources, payroll, compensation, employee relations, accounting or finan…