25M page views, 150,000 members, 13,000 contacts answered. Countless lives improved Senior Service Development Lead -Cancer Patient Information Services 55,000 – 65,000 plus benefits Reports to: Head of Information Services Grade: M2 Directorate: Policy, Information and Communications Contract: Permanent Hours: Full time 35 hours per week Location: Stratford, London . Office-based with high flexibility (1-2 days per week in the office) Visa sponsorship: You must be eligible to work in the UK to apply for this vacancy. Cancer Research UK is not able to offer visa sponsorship. Closing date: 24 March 2026, 23:55 Recruitment process: 2 stage, 1st stage role based competency questions, 2nd stage presentation task and role based competency questions Interview date: From the week commencing 7April 2026 How do I apply? We operate an anonymised shortlisting process in our commitment to equality, diversity, and inclusion. CVs are required for all applications; but we wont be able to view them until we invite you for an interview. Instead, we ask you to fully complete the work history section and the application questions of the online application form for us to be able to assess you quickly, fairly, and objectively. If you require more time to apply as part of a reasonable adjustment, please contact recruitment@cancer.org.uk as soon as possible. At Cancer Research UK, we exist to beat cancer. We are professionals with purpose, beating cancer every day. But we need to go much further and much faster. Thats why were looking for someone talented, someone who wants to develop their skills, someone like you. Were creating a brandnew Service Development Unit within our Cancer Patient Information Services team and youll be the leader who brings it to life. In this role, youll shape and deliver innovative projects, drive agile ways of working, and help transform how people experience our information services. Working sidebyside with fundraising colleagues, youll help us build more personalised journeys for our audiences and explore new, AIinformed ways of reaching and supporting people. Youll be supported by 35 direct reports and a collaborative network of colleagues across CRUK, all passionate about making a real, lasting difference. What youll do Lead a multidisciplinary team delivering rapid, userfocused innovation projects. Develop personalised informationtosupporter journeys in partnership with fundraising teams. Explore AIenabled, multichannel ways to reach and support people affected by cancer. Use agile, sprintbased approaches to prototype, test and iterate new ideas. Work closely with colleagues across CRUK to embed insightdriven service design. What youll bring Experience leading innovation or servicedesign projects from concept to launch. Strong understanding of agile methodologies and humancentred design. Confidence using data, insights and analytics to drive decisions. Excellent stakeholder management and collaboration skills. Curiosity, resilience and comfort working in fastmoving environments.Desirable: Experience in health or cancer services; formal training in design thinking; experience setting up innovation labs. Join us and help shape the future of how we support people affected by cancer. Together, well go further faster. Our organisation values are designed to guide all that we do. Bold: Act with ambition, courage and determination Credible: Act with rigour and professionalism Human: Act to have a positive impact on people Together: Act inclusively and collaboratively Were looking for people who can believe in and embody these organisation values and can use them to drive forward progress against our mission to beat cancer. If youre interested in applying and excited about working with us but are unsure if you have the right skills and experience wed still love to hear from you. What will I gain? We create a working environment that supports your wellbeing and provide a generous benefits package, a wide range of career and personal development opportunities and high-quality tools. Our policies and processes enable you to improve your work-life balance, take positive steps in your career and achieve your personal wellbeing goals. You can explore our benefits by visiting our careers web page. Additional information For more information about working with us please visit our website or contact us at recruitment@cancer.org.uk. For more updates on our work and careers, follow us on: LinkedIn, Facebook, Instagram, X and YouTube. Our vision is to create a charity where everyone feels like they belong, benefits from and participates in, the work we do. We actively encourage applications from people of all backgrounds and cultures, in particular those from ethnic minority backgrounds who are currently under-represented. We want to see every candidate performing at their best throughout the job application process, interview process and whilst at work. We therefore ask you to inform us of any concerns you have or any adjustments you might need to enable this to happen. Please contact recruitment@cancer.org.uk or 020 3469 8400 as soon as possible. Unfortunately, we are unable to recruit anyone below the age of 18, so that we can protect young people from health & safety and safeguarding risks. Were the worlds leading cancer charity, dedicated to saving and improving lives with our research. We work to reduce the impact of cancer on peoples day-to-day lives through our research, influence and information. We are beating cancer step by step, day by day. Our work means that people with cancer live better lives through earlier diagnosis and kinder, more effective treatments. Find a purposeful career that will empower you to grow and collaborate with like-minded experts.