The International Rescue Committee (IRC) responds to the world’s worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world’s largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you’re a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future. The International Rescue Committee responds to the worlds worst humanitarian crises and helps people to survive and rebuild their lives. Founded in 1933 at the request of Albert Einstein, IRC offers life-saving care and life-changing assistance to refugees forced to flee from war or disaster. At work today in more than 40 countries and in 22 U.S. cities, IRC restores safety, dignity and hope to millions who are uprooted by conflict or disaster. IRC leads the way from harm to home. Background of the project The Family Corner chatbot is an Arabic-first chatbot designed to support caregivers with timely, accessible, and evidence-based early childhood development content. It builds on the content and resources of Ahlan Simsim, Vroom, and the International Rescue Committee. The chatbot is a hybrid between rule-based flows and open-ended generative AI. As the product has evolved, there is a need for an expert review to strengthen user experience, content structuring, technical robustness, and scalability, particularly for users with low digital and reading literacy. Objectives Improve the usability and accessibility of the chatbot through an Arabic-first, user-centered design that supports caregivers, including users with low literacy and digital skills. Enhance the effectiveness of content delivery by optimizing how resources are organized and presented within the chatbot. Ensure the chatbots reliability, scalability, and sustainability through technical assessment, user testing, and targeted improvements. Scope of work Considering that the chatbot is designed primarily in Arabic and ensuring that all decisions are made accordingly. The consultant will be expected to undertake the following tasks. 1. Review the existing resource and reference materials from Vroom and Ahlan Simsim intended to be used within the chatbot, as they will be the basis for the chatbot design. 2. Based on the resource and reference materials review, develop a high-level ideal user experience or interaction model for the chatbot as a reference point. 3. Based on the idea of user experience, propose concrete improvements to flows, menu structures, prompts, interaction patterns, and features that enhance usability, including options suitable for low literacy users such as audio, simplified choices, progressive disclosure, or fallback mechanisms. 4. Ensure clarity and ease of use of the chatbot experience for caregivers, with particular attention to users with low digital literacy. 5. Advise on how resource and reference materials should be organized, tagged, and surfaced through the chatbot to improve comprehension, usability, and technical efficiency, including faster response times. 6. Review the current technologies, platforms, and integrations used to power the chatbot, and assess performance, maintainability, scalability, and suitability for the intended users and content volume. 7. Support the design of user testing sessions, including objectives, participant profiles, testing scenarios, and success criteria. 8. Suggest refinements or alternative approaches to agents where improvements are needed. 9. Advise on stress load testing approaches suitable for the chatbot, including identification of key performance indicators and thresholds to monitor response time, reliability, and stability under increased usage. 10. Identify and propose any additional improvements, risks, or opportunities that are critical to the chatbots effectiveness and sustainability but not explicitly listed above. 11. Support in technical support after releasing the chatbot until September 2026, upon request. Work schedule Monthly Expected number of days February: 12 days March: 12 Days April: 8 days May: 4 days June: 4 days July: 2 days August: 2 days September: 2 days Requirements Experience designing or reviewing AI-powered chatbots or conversational digital products. Strong understanding of user experience for low digital and reading literacy users. Experience working with Arabic-language digital products and AI agents. Understanding of AI, chatbot technologies, agents, and scalability considerations. Experience in structuring content for digital or conversational platforms. Experience supporting user testing for digital products. Ability to provide clear, actionable recommendations. Application guidelines: Please attach your CV and sample of AI work while submitting your application. PROFESSIONAL STANDARDS All International Rescue Committee workers must adhere to the core values and principles outlined in IRC Way – Standards for Professional Conduct. Our Standards are Integrity, Service, Equality and Accountability. In accordance with these values, the IRC operates and enforces policies on Safeguarding, Conflicts of Interest, Fiscal Integrity, and Reporting Wrongdoing and Protection from Retaliation. IRC is committed to take all necessary preventive measures and create an environment where people feel safe, and to take all necessary actions and corrective measures when harm occurs. IRC builds teams of professionals who promote critical reflection, power sharing, debate, and objectivity to deliver the best possible services to our clients. Cookies: https://careers.rescue.org/us/en/cookiesettings The International Rescue Committee (IRC) helps people whose lives have been shattered by conflict and disaster to survive, recover and rebuild. We are trusted for our ability to reach people in the toughest places, put our clients at the center of everything we do, and – as an evidence-based organization – to relentlessly improve the impact we deliver for those we serve. If youre ready to be part of a team that brings ingenuity, fortitude and optimism to making a lasting impact, we want to hear from you. The IRC Way, our code of conduct, is founded upon our core values of Integrity, Accountability, Service and Equality. These values unite IRC staff around the world and keep our programs firmly directed towards the well-being of our clients while meeting the expectations of our donors as responsible stewards of their resources.