The International Rescue Committee (IRC) responds to the world’s worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world’s largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you’re a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future. This position is open for Ukrainian Citizens only! Salary 95,000- 102,000 UAH gross JOB OVERVIEW The Case Management Manager oversees the crisis case management service and cash for protection provision in Dnipro, Odesa, and Kharkiv. The Case Management manager will also guide and supervise non-specialized and unstructured Psychosocial Support Services programs. The Case Management Manager will be responsible for managing the caseworkers and providing daily supervision and mentoring. KEY RESPONSIBILITIES: Program implementation: Case Management: Responsible for the overall provision of protection case management services and provision of the Individual Protection Assistance Guide and supervise non-specialized PSS programs Support planning and implementation the activities according to the overall program workplan and weekly movement plans Support and supervise the caseworkers through the provision of technical supervision through reviewing challenging or complex cases with the teams, as well as appropriate distribution of tasks within the team Development of in-house guidance and SOPs for the provision of case management services, in coordination with the PRoL Managers Staff Performance Management, Learning & Development: Coach, train, supervise and mentor case workers including communicating clear expectations, setting annual performance objectives, providing regular and timely positive and constructive performance feedback, and providing documented semi-annual performance reviews. Maintain open and professional relations with team members, promoting a strong team spirit and providing oversight and guidance to enable staff to successfully perform in their positions. Promote and monitor staff care and well-being. Model healthy work-life balance practices. Support appropriate interventions in response to identified staff care needs of both national and international staff. Adhere to and act following the IRC Global HR Policies and Procedures and communicate through word and example a high standard of compliance with all applicable policies and regulations. Data management and reporting: Ensure the case workers maintain complete, accurate, and confidential e-case files to document beneficiary interactions and interventions using IRC tools, in collaboration with the PRoL MEAL Officer Make sure to follow case management data protection protocol for case files and clients identifying personal information. Compile and produce weekly and monthly reports on program implementation to provide information on activities and challenges Support the implementation of monitoring and evaluation tools and collaborate with the PRoL MEAL Officer MEAL Manager on the case management beneficiary counts to inform the donor reports Coordination and representation: Ensure the development of effective working relationships with Ukrainian stakeholders including partner agencies, civil society groups, authorities, community leaders and service providers for prompt referral, follow up and information sharing Contribute to the maintenance of an up-to-date service mapping of the service providers operating in the area and take proactive steps to remain informed about the available services Receive cases referred from other agencies and allocate those cases among team members. Ensure provision of feedback regarding actions taken to other agencies, when necessary and appropriate considering confidentiality requirements Additional requirements: Foster ongoing learning, honest dialogue, and reflection at team level to strengthen safeguarding, wellbeing and duty of care, and to promote IRC values and adherence to IRC policies. Lead by example and support IRCs commitment to taking all necessary preventive measures and creating an environment where people feel safe and can report misconduct. JOB REQUIREMENTS Education: Degree in Law, Human Rights, Social Science, Humanities or other related field Language: fluent in Ukrainian, good command of English Minimum of 3 years of relevant work experience in social work, psychosocial support Strong experience in training and\or coaching others Experience facilitating group activities, training and workshops and mentoring others Ability to travel to other locations is needed up to 30% of time Fast pace of working, multitasking and stressful work Demonstrated Skills and Competencies: Demonstrated understanding of and ability to maintain confidentiality and respect for clients/beneficiaries Positive and professional attitude, including ability to lead and work well in a team setting High degree of flexibility and strong ability to organize work, meet deadlines, maintain composure, prioritize work under pressure, coordinate multiple tasks and maintain attention to detail Computer literate, including Microsoft Word and Excel IRC employees are eligible to the following benefits: Competitive salary Purposeful job and development opportunities English classes and unlimited online training courses Life Insurance Medical insurance for staff and family members Free psychological support to employees and their family members 30 calendar days of annual vacation with flexibility beyond the legally set minimum requirements Up to 10 days of paid medical leave PROFESSIONAL STANDARDS All International Rescue Committee workers must adhere to the core values and principles outlined in IRC Way – Standards for Professional Conduct. Our Standards are Integrity, Service, Equality and Accountability. In accordance with these values, the IRC operates and enforces policies on Safeguarding, Conflicts of Interest, Fiscal Integrity, and Reporting Wrongdoing and Protection from Retaliation. IRC is committed to take all necessary preventive measures and create an environment where people feel safe, and to take all necessary actions and corrective measures when harm occurs. IRC builds teams of professionals who promote critical reflection, power sharing, debate, and objectivity to deliver the best possible services to our clients. Cookies: https://careers.rescue.org/us/en/cookiesettings The International Rescue Committee (IRC) helps people whose lives have been shattered by conflict and disaster to survive, recover and rebuild. We are trusted for our ability to reach people in the toughest places, put our clients at the center of everything we do, and – as an evidence-based organization – to relentlessly improve the impact we deliver for those we serve. If youre ready to be part of a team that brings ingenuity, fortitude and optimism to making a lasting impact, we want to hear from you. The IRC Way, our code of conduct, is founded upon our core values of Integrity, Accountability, Service and Equality. These values unite IRC staff around the world and keep our programs firmly directed towards the well-being of our clients while meeting the expectations of our donors as responsible stewards of their resources.