We value our volunteers and seek to ensure their diverse roles are rewarding and beneficial to all. The role: Support clients with obtaining suitable accommodation and support tenancy sustainment Undertake outreach sessions, including referral agencies and other stakeholders to publicise Facilitate drop in sessions Provide advice within an office or an outreach setting To attend any relevant multi-agency meetings as required To share any concerns with a staff member To respect peoples differences Contacting people for feedback on their experience Supporting staff with admin responsibilities and relevant paperwork Potential to support on home visits. Support service users with bidding in a community hub setting. Skills we would like you to bring to the role: Organised Friendly and confident manner Confidence to speak to people accessing the service Experience of working / volunteering with adults at risk / with support needs related to accommodation and / or drug/alcohol use Clear understanding of the importance of confidentiality Confident IT skills aside from any IT skills required for the role, some of our mandatory training is done online through eLearning modules Professional, honest and committed Non-judgmental towards people with lived experience Good time keeping Able to work as part of a team, on own initiative and to instruction An understanding of Waythrough information is available on our website, and you can call a specific project to make enquiries. A genuine interest in being part of the mission, vision and promise of Waythrough Ability to maintain professional boundaries, adhere to Waythrough policies and media guidelines, engage in supervision, and complete relevant training What volunteers can expect from us: Regular supervision and support Induction and access to online and face to face training. The opportunity to learn and practice new skills The opportunity to be part of a team and the wider Waythrough organisation Reasonable travel expenses reimbursed with proof of journey Opportunities to progress and experience other areas of Waythrough’s work. About Waythrough Waythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship. Together, weve created one of the largest mental health and social support charities in England. Every year, we support around 125,000 people through nearly 200 services and its all made possible by our 3,500 brilliant staff and volunteers. Make a real difference in your community Are you passionate about helping others live safer, healthier, more independent lives? Join our team at Waythrough and support people facing challenges around mental health, substance use, housing or domestic abuse. This is more than just a job its a chance to build meaningful relationships and create lasting change. What We Offer We value the people who make a difference every day. Alongside meaningful work, youll enjoy: Discounts from various schemes Training and personal development A chance to make a real difference in peoples lives Free induction and role-specific training Support from experienced staff and regular supervision Opportunities to meet new people and develop your confidence Reimbursement for travel and agreed expenses Valuable experience that can support your personal or career development Inclusion and accessibility Waythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities, especially those with lived experience of the issues we support. We have signed up to the Disability Confident Scheme – all applicants are welcome, and adjustments can be made to enable fair participation. If you need adjustments or support to apply, please email our recruitment team: recruitmentteam@waythrough.org.uk How to apply If youre viewing this advert on an external platform such as Indeed, please click Apply via company website to view the full job description and submit your application. Please note that while this role has a stated closing date, we reserve the right to close the advert early should we receive a high number of applications. Closing date: Waythrough launched in October 2024 following the merger of Humankind and Richmond Fellowship. Our vision is to break down the barriers that stop people getting the support they need to live a life they value. We tackle poverty and disadvantage in communities, through mental health, drug and alcohol, housing and related support. We have almost 200 services around England and nearly 3,500 amazing staff and volunteers who run them. Every year our services support around 125,000 people. Bringing together two big organisations is not a small task and itll take a while to fully integrate our systems, processes and approaches. Thats why you will notice various brands including, Richmond Fellowship or Aquarius (our subsidiary charity in the Midlands). Aquarius Aquarius is a subsidiary of Waythrough. Aquarius is a Midlands-based charity supporting individuals to overcome the harms caused by drugs, alcohol and gambling. Aquarius has always held the view that people we support could resolve their problems with support and guidance and that people have the ability to find their own solutions to their problems. Our roles across the organisation include Practitioners and Administrators as well as Team Managers. Find out more at www.aquarius.org.uk