Senior IT Assistant
About UNHCR, the UN Refugee Agency
UNHCR, the UN Refugee Agency, is a global organization dedicated to saving lives, protecting rights and building a better future for refugees, forcibly displaced communities and stateless people. Active in over 130 countries, UNHCR provides critical aid and support, ensuring protection and seeking durable solutions for those in need.
Job Summary
UNHCR Egypt is seeking a dedicated Senior IT Assistant in Cairo to provide essential IT support and ensure the smooth functioning of ICT infrastructure. The role involves implementing IT standards, maintaining LAN/network systems, performing installations and routine maintenance of ICT equipment, training staff on IT systems, managing IT inventory, and resolving user issues with excellent customer service. This position requires at least 2 years of relevant IT experience (or 1 year with a Bachelor's degree), technical expertise in computer troubleshooting, networking (LAN, Servers, Routers), MS systems, and a willingness to learn new skills in a dynamic humanitarian environment.
The ideal candidate should possess technical expertise, problem-solving skills, and customer service abilities. Typically, candidate has at least 2 years of experience in managing and resolving user issues, preferably complemented by academic or industry training in IT field. Experience in basic computer troubleshooting, networking and MS systems is also highly desirable. The ideal candidate should be willing to learn new skills, can effectively troubleshoot technical problems while providing excellent user support.
Organizational Setting and Work Relationships
The Senior IT Assistant will work under the direct supervision of a Senior Officer and the technical supervision of an IT Officer at Sub/Branch/Multi-Country office level. The incumbent may play a supervisory role in overlooking the day-to-day activities of the Telecom Operators in the offices in the area of coverage. S/he has working relationships with UNHCR staff members in the office and other offices within the country of assignment as well as with staff of UN agencies and other UNHCR partners within the area of responsibility (AOR) to exchange information and to provide assistance.
All UNHCR staff members are accountable to perform their duties as reflected in their job description. They do so within their delegated authorities, in line with the regulatory framework of UNHCR which includes the UN Charter, UN Staff Regulations and Rules, UNHCR Policies and Administrative Instructions as well as relevant accountability frameworks. In addition, staff members are required to discharge their responsibilities in a manner consistent with the core, functional, cross-functional and managerial competencies and UNHCR's core values of professionalism, integrity and respect for diversity.
Duties
- Assist the office in implementing set standards for applications that meets the needs of the users and supports the overall Information and Communication Technology.
- Monitor and maintain the LAN, Network Servers, Routers, Printers, LAN Points, Switches, Patch panels, Access points, HF and VHF bases, HF and VHF relay stations, Satellite Modem to prevent faults occurring.
- Carry out missions for new installations and routine maintenance tours of ICT equipment.
- Ensure that ICT problem recovery is done as quickly as possible and make regular system back-ups.
- Assist with the installation of the software packages, basic repair/maintenance of computer hardware, HF and VHF equipment.
- Train UNHCR staff on email system, utilization of VHF handhelds, telephone system.
- Add and remove users from the Networks.
- Maintain the inventory of ICT equipment and keep track of movements of ICT equipment.
- Draft mails and memoranda on ICT matters.
- Assist in the drafting of technical documentation on radio equipment operating procedures
- Certify invoices and delivery notes and pass for payment.
- Evaluate needs for upgrading and eventually replacing ICT equipment in the field, to meet with UNHCR standards.
- Select the most efficient and economic means for the transmission of messages, taking into consideration the nature and priority of communications to be transmitted.
- Carry out administrative duties, within the area of competence as assigned.
- To decide on appropriate resolution to incidents.
- Escalating incidents where they cannot be resolved at the office level.
- Support the identification and management of risks and seek to seize opportunities impacting objectives in the area of responsibility. Ensure decision making in risk based in the functional area of work. Raise risks, issues and concerns to a supervisor or to relevant functional colleague(s).
- Perform other related duties as required.
Minimum Qualifications
Years of Experience / Degree Level:
- For G5 (LICA5 equivalent): 2 years relevant experience with High School Diploma; or 1 year relevant work experience with Bachelor or equivalent or higher.
Field(s) of Education: Not applicable (Focus on experience and certifications)
Certificates and/or Licenses:
- Telecommunication, Information Technology. (Also mentioned: Information Technology - Other, Telecommunications - Other)
Relevant Job Experience:
- Essential: Relevant experience in the ICT field.
- Desirable: Hands-on experience with wireless and VoIP systems, electricity, generators, lightning protection an asset.
Functional Skills:
- IT-Computer Literacy (Essential).
Language Requirements:
- Knowledge of English and/or UN working language of the duty station if not English (local language for Cairo is Arabic).
All UNHCR workforce members must individually and collectively, contribute towards a working environment where each person feels safe, and empowered to perform their duties. This includes by demonstrating no tolerance for sexual exploitation and abuse, harassment including sexual harassment, sexism, gender inequality, discrimination and abuse of power. As individuals and as managers, all must be proactive in preventing and responding to inappropriate conduct, support ongoing dialogue on these matters and speaking up and seeking guidance and support from relevant UNHCR resources when these issues arise.
The selected candidates typically will report to RSD/T site. The selected candidate may set for a written test. However, Interview is mandatory. This position doesn't require a functional clearance.
HOW TO APPLY
Posted On: May 21, 2025
Deadline for Applications: May 30, 2025 (23:59 EEST/UTC+3).
Interested candidates who meet the requirements should apply via the UNHCR careers portal using the link below.
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