Specialist Support Worker
Recruiter: Look Ahead
About Look Ahead
Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. We deliver over 100 services, providing support to thousands of customers each year across mental health, homelessness, complex needs, young people, care leavers, and learning disabilities. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive.
Job Description (Summary)
We’re looking for a kind, compassionate and resilient Specialist Support Worker to join our Mental Health service in Tower Hamlets, London. This is a full-time, permanent position offering £30,527.00 per annum for a 40-hour week. You'll play a key role in providing information, social inclusion, and vocational opportunities to support people to recover and stay well. Within our Crisis House environment, you will lead the support that enables customers to recover from mental health related crises and safely return home, facilitating person-centred planning and access to necessary services. The role requires NVQ Level 2/3 or equivalent experience and involves a shift pattern of 5 x 8-hour shifts per week (no nights).
What you’ll do:
- Building supportive, trusting relationships with customers and creating a positive atmosphere.
- Carrying out holistic assessments of new customers.
- Conducting regular key work sessions that are innovative and engaging in order to achieve Support Plan goals.
- Create support plans for providing appropriate services based on on-going assessment.
- Ensuring ongoing assessment and management of risks associated with customers within an attitude of ‘positive risk taking’.
- Provide support and access to relevant services to enable customers to continue their recovery.
- Empower customers to self-manage their medication regimes.
- Undertake support work in partnership with external stakeholders.
- Involve customers in the design, development and delivery of the service.
- Lead groups and activities, offering therapeutic and recovery-focused interactions.
About you:
- Exudes a warm friendly presence and open behaviour.
- Prefers working as part of a group or team.
- Is fundamentally calm and resilient.
- Has a practical and logical mind and is naturally well organised.
- Thrives on change and enjoys dynamic diverse environments.
- Is respectful, articulate and sensitive in style of communication.
- Is motivated towards excellence with a can-do attitude.
- Ability to cope positively with challenging and diverse behaviour.
What you'll bring (Essential):
- NVQ Level 2/3 or equivalent with some or equivalent sector work experience.
Our benefits include:
- Annual leave increasing up to 30 days with length of service.
- Free DBS check.
- Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card.
- Fully paid induction programme and further training.
- ILM courses and Apprenticeship Programmes.
- Healthcare Cashplan through our partner Healthshield.
- Cycle to work scheme.
- Employee Assistance Programme for 24/7 confidential support.
- Online wellbeing resources.
- A generous pension – we will contribute up to 4% and life assurance cover up to £10,000 (T&Cs apply).
- Quarterly Staff Awards.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk. We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021.
If you require any reasonable adjustments to support your application or interview, please contact Look Ahead's recruitment team.
How to apply and the recruitment process
Please click on the link below and apply via our website by completing the application form and submitting a copy of your up-to-date CV and a supporting statement to highlight what makes you a good fit for us.
Application Closing Date: 22 June 2025.
Interviews: We anticipate first stage interviews to take place w/c 21st July. Should there be any delays, we will keep you informed.
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