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WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, colour, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status or disability.

ABOUT WFP The World Food Programme is the worlds largest humanitarian organization saving lives in emergencies and using food assistance to build a pathway to peace, stability and prosperity, for people recovering from conflict, disasters and the impact of climate change.

At WFP, people are at the heart of everything we do and the vision of the future WFP workforce is one of diverse, committed, skilled, and high performing teams, selected on merit, operating in a healthy and inclusive work environment, living WFP’s values (Integrity, Collaboration, Commitment, Humanity, and Inclusion) and working with partners to save and change the lives of those WFP serves. To learn more about WFP, visit our website: https://www.wfp.org and follow us on social media to keep up with our latest news: YouTube , LinkedIn , Instagram , Facebook , Twitter , TikTok .

WHY JOIN WFP?

WFP is a 2020 Nobel Peace Prize Laureate.

WFP offers a highly inclusive, diverse, and multicultural working environment.

WFP invests in the personal & professional development of its employees through a range of training, accreditation, coaching, mentorship, and other programs as well as through internal mobility opportunities.

A career path in WFP provides an exciting opportunity to work across the various country, regional and global offices around the world, and with passionate colleagues who work tirelessly to ensure that effective humanitarian assistance reaches millions of people across the globe.

We offer an attractive compensation package (please refer to the Terms and Conditions section of this vacancy announcement).

WFP encourages female candidates and people with disabilities to apply .

ABOUT WFP

The World Food Programme is the worlds largest humanitarian organization saving lives in emergencies and using food assistance to build a pathway to peace, stability and prosperity, for people recovering from conflict, disasters and the impact of climate change. At WFP, people are at the heart of everything we do and the vision of the future WFP workforce is one of diverse, committed, skilled, and high performing teams, selected on merit, operating in a healthy and inclusive work environment, living WFP’s values (Integrity, Collaboration, Commitment, Humanity, and Inclusion) and working with partners to save and change the lives of those WFP serves.

BACKGROUND AND PURPOSE OF THE ASSIGNMENT: Under its five-year Country Strategic Plan, WFP Nepal is implementing an integrated set of activities spanning across four outcome areas. Under a food systems umbrella, the plan combines Emergency Preparedness and Response, Nutrition and School Meals, Climate Resilience and Service Provision. A focused gender, disability and social inclusion lens as well as a strong analysis capacity constitute the foundation of all activities. WFPs Community Feedback Mechanism (CFM) is a formal two-way communication system comprised of human resources, processes, hardware and software, that facilitates the intake, management, analysis, actioning and resolution of feedback received from affected populations and other relevant stakeholders (including affected populations, WFP, cooperating partners, third party monitors, government representatives and service providers). It facilitates participative approaches into the humanitarian response and a rights-based approach to development work, and is grounded in the principles of accountability, transparency, equality, and non-discrimination. It aims to enable community members to share information, express concerns and needs or suggest changes with regards to their experience with WFP or the wider humanitarian system.

The incumbent of the position will ensure the quality and effectiveness of WFPs CFM in Nepal Country Office, and manage the implementation of CFM processes and structures that will enable it to achieve its core objectives:

Uphold WFPs commitments to be accountable to affected populations by helping enable participation and centralization of affected populations in WFP decision-making.

• Quickly identify and mitigate risks to both affected populations and the organization.
• Adapt programming to improve the effectiveness of WFP assistance by meaningfully engaging with affected populations. WFP implements monitoring activities to ensure that WFP programmes are implemented as planned, in accordance with WFP guidelines, that the right people receive the right quantity and quality of assistance at the right time, and to measure programme outcomes and take any necessary actions to resolve issues with implementation. Monitoring is also a key control mechanism to detect and escalate implementation issues such as misuse of resources, fraud and corruption, ensuring the integrity of WFPs operations and, therefore, preserving the trust placed in the organization. This role will support implementation of monitoring activities across WFPs projects, including developing reports and tools and assisting with data analysis. TERMS AND CONDITION Position: Programme Associate (Community Feedback Mechanism and Monitoring) Contract Type: Service Contract (SC) Level: SC L6 Contract Duration: 12 months (Renewable) Duty Station: Kathmandu, Nepal Date of Publication: 04.03.2026 Deadline of Application: 17.03.2026 WFP offers a competitive benefits package including salary plus CIGNA health insurance. KEY ACCOUNTABILITIES/RESPONSIBILITIES: Community Feedback Mechanism Under the overall guidance and supervision of the Head of Research, Assessment and Monitoring, the Programme Associate (Community Feedback Mechanism and Monitoring) has primary responsibility for ensuring the day-to-day implementation and functionality of the CFM, including the information management system, the quality assurance of CFM information and case management, and the meeting of all deliverables. The position will have the following responsibilities: 1.Ensure the CFM activities adhere to WFP corporate requirements for a functioning CFM as outlined in the relevant corporate guidelines. 2.In consultation with relevant stakeholders and addressing communities needs and preferences, develop, maintain, and update CFM Standard Operating Procedures. These should address steps, requirements, roles and responsibilities for information intake and analysis, case action and resolution, as well as the information management and quality assurance structure. 3.Oversee the implementation of the CFM information management system, which should address the management of all feedback channels, the centralized management of data, the timely and accurate assignation and referral of cases (including sensitive cases and allegations of sexual exploitation and abuse and fraud), the receipt of referrals from partner CFMs, and loop closure with CFM users. 4.Oversee feedback documentation and case management processes and ensure the quality of the service provided to CFM users through the adherence to Standard Operating Procedures. 5.Report allegations of misconduct such as sexual exploitation and abuse (SEA) and fraud, corruption, and theft to responsible focal points, in alignment with corporate policies and procedures. 6.Support visibility and sensitization efforts to raise awareness of the CFM among affected populations and community structures this may involve field visits and/or representation at meetings, among other activities. 7.Ensure and disseminate accurate information and data on trends, needs, priorities of affected populations in a timely manner and lead the CO discussion on trends and issues coming from CFM to demonstrate the impact of the CFM. 8.Within the specific area of responsibility, lead technical working groups with relevant technical teams to translate CFM findings and trends analysis, in triangulation with other data sources, into joint recommendations and immediate course-correction. 9.Provide technical support and assistance to design and implement a capacity building strategy for relevant WFP, partner staff and other stakeholders to advance core skills (active listening, stress management, assignment of case category) and to ensure compliance with SOPs, CFM guidelines and WFP’s Prevention of Sexual Exploitation and Abuse (PSEA) procedures and other corporate Ethics standards. 10.Ensure the CFM feeds into the COs Community Engagement (CE) action plan and the wider country-level strategy for Accountability to Affected Populations (AAP). 11.Support to build understanding of the value of AAP across all levels within WFP and externally, and position the added-value of CFM by demonstrating how it contributes to people-centred programme improvement and participation of affected populations in decision making. Liaise with IT focal point for troubleshooting any issue related to the technology supporting feedback management. Always maintain a professional standard, especially during difficult or stressful interactions with CFM users and colleagues. 12.Perform other duties as required. Monitoring 13.Support the preparation of routine and ad-hoc monitoring reports, analytical notes, creative report/ policy briefs, and evidence products in line with organizational standards 14.Assist in cleaning, managing, and analysing quantitative and qualitative monitoring data 15.Provide support in the design and execution of monitoring tools and methodologies (e.g., checklists, surveys, feedback trackers, field monitoring frameworks) aligned with project objectives and indicators 16.Perform other duties as required. The Programme Associate (Community Feedback…