Org. Setting and Reporting

The United Nations Joint Staff Pension Fund (UNJSPF) was established in 1949 by the United Nations General Assembly to provide retirement, death, disability, and related benefits for staff of the United Nations and other member organizations of the Fund. UNJSPF administers benefits of more than 80,000 beneficiaries residing in more than 190 countries, paid in 18 currencies, and services more than 150,000 participants who work in the 25 member organizations of UNJSPF. The Fund has offices in New York (United States) and Geneva (Switzerland) and two liaison offices in Nairobi (Kenya) and Bangkok (Thailand), respectively. The United Nations Joint Staff Pension Fund-Pension Administration (UNJSPF-PA) comprises about 250 staff from diverse countries and cultures, based across four prominent duty stations (New York, Geneva, Bangkok, and Nairobi). We are a career employer offering unique opportunities for growth within the United Nations system. We offer staff competitive benefits, including up to six weeks of annual leave per year, a defined benefit pension plan (not subject to variation of capital markets), parental leave, a comprehensive insurance plan, and flexible working arrangements subject to operational requirements. Visit www.unjspf.org for more details. This position is in the Enterprise Operations Section (EOS) of the Information Management Systems Service (IMSS) within the Fund Secretariat of the United Nations Joint Staff Pension Fund (UNJSPF), in the Geneva Office. EOS is responsible for the provision of Information and Communication Technology Services, such as ICT Infrastructure, Database,and Platform. The incumbent reports to the Head of the IMSS Service Desk Team, within EOS.

Responsibilities

Within delegated authority, the Information Technology Assistant will be responsible for the following duties: (These duties are not all inclusive nor are all duties carried out by all Information Technology Assistants.) Desktop Administration and Configuration

• Assists in monitoring personal computers running the UN software delivery system to ensure that software distributions are being delivered correctly.
• Assists in performing software distribution updates, scripting, testing and support.
• Performs research into new versions of centrally supported software and performs beta testing, production rollout and post production support.
• Performs 2nd level desktop troubleshooting in conjunction with the Help Desk.
• Maintains and updates files (electronic and paper) and internal databases.
• Performs other related duties as required. Server Operations and Administration
• Assists in routine installation, configuration, testing and deployment of server hardware and software, including Local Area Network, Operating Systems, Electronic mail, Unix, Linux, Lotus Notes, Citrix, Database systems, Internet Web software, firewall, Domain Name Server (DNS), DHCP, mail relay, and various security software.
• Assists in routine administration, operation, technical support, and monitoring of server systems.
• Undertakes routine troubleshooting of server systems. If the problem persists, escalates to higher level in accordance with procedures.
• Performs routine 24×7 operations of assigned systems.
• Assists in responding to requests from user offices and assists in deploying/configuring systems so as to conform to infrastructure standards.
• Implements backups of servers following standard backup procedures.
• Collects various statistics on the performance and reliability of server systems, and produce pertinent reports.
• Maintains the documentation of server systems, pertinent to operations and system administration.
• Performs other related duties as required. Service Installation and Support
• Receives and logs problem calls or service requests in the automated tracking system with minimum delay.
• Attempts to resolve as many problem calls or service requests on initial contact.
• Performs tasks related to scheduled service requests, including equipment replacement, equipment installation/de-installation, software installation, LAN connection, returns to stock, site surveys, etc.
• Diagnoses and resolves any hardware, software, or connectivity problem with minimum delay.
• Provides basic training to end-users on the use of standard systems.
• Logs all actions in the automated tracking system, including site survey information, steps taken to resolve problem or to complete task, problems encountered, current status, etc.
• Escalates problems to the appropriate parties in accordance with established procedure;
• Detects problem patterns and recommend solutions.
• Keeps abreast of developments in technology both in the UN and in the industry in general.
• Performs other related duties as required. Procurement and Logistics
• Raises requests for procurement and shopping carts, receives, unpacks, and inspects all incoming assets.
• Enters assets and asset transactions into the Information Technology Service Management Tool in accordance with established procedure.
• Obeys and enforces all security procedures.
• Troubleshoots, cleans, and repairs/rebuilds equipment.
• Performs hardware and software configuration in accordance with established procedure.
• Sorts, compiles, and stores equipment in accordance with work orders and/or equipment condition.
• Monitors inventory levels and alert supervisor when low thresholds are reached.
• Keeps abreast of developments in technology in the UN and in the industry in general.
• Recommends acquisition of hardware, software, devices, tools, etc. to facilitate work.
• Performs other duties as required. Service Coordination
• Receives and logs service requests in the Information Technology Service Management Tool.
• Creates and assigns work orders in accordance with established procedure.
• Liaises with other areas of IMSS to facilitate completion of service requests.
• Provides advice to clients regarding IMSS standards and workflow processes.
• Performs quality assurance procedures to ensure client satisfaction.
• Escalates problems encountered to the supervisor.
• Performs filing and record-keeping tasks for the unit.
• Keeps abreast of latest IMSS standards and technology.
• Performs other duties as required. Physical Requirements
• May be required to lift, move, mount, or store equipment weighing up to 50 lbs, or up to 80 pieces of equipment on a daily basis.
• May be required to work on shift assignments on weekdays to maintain the service coverage from 08:00 to 18:00. Occasionally, on average once a month, the incumbent may be required to work ad-hoc assignments during evenings or early mornings of working days as well as holidays and weekends. Other
• Assists with the collection and analysis of data as well as preparation of data presentations and reports for information sharing, responding to queries, knowledge management, planning and decision making.
• Assists with visualizations and updating information material such as web pages or brochures. Work implies frequent interaction with the following: Information Technology Officers, Information Systems Officers, Telecommunications Officers and Assistants throughout the United Nations Headquarters, Offices away from Headquarters (OAHs), and Peacekeeping Missions. Senior officers, technical staff, and end-users in user offices, as well as staff of the Permanent Missions. Sales and technical personnel of hardware/software vendors and contractors. Results Expected: Provides effective information technology support to IT staff and users in installation, operation, maintenance, and service delivery of hardware and software at UNJSPF. Competencies PROFESSIONALISM: Knowledge of information technology and applications, including computer system networks. Good technical skills, ability to conduct network maintenance, provide server services and user support. Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and…