Peer Support Worker/Liaison and Diversion Location: 105a Howard Street North Shields Tyne and Wear NE30 1NA Working Hours:37 hours per week Contract Type: Permanent Salary:24,243-28,930 Please note: The salary listed reflects the full earning potential for this role. Starting salaries depend on experience and progression within the band. About Waythrough Waythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship. Together, weve created one of the largest mental health and social support charities in England. Every year, we support around 125,000 people through nearly 200 services and its all made possible by our 3,500 brilliant staff and volunteers. Make a real difference in your community Are you passionate about helping others live safer, healthier, more independent lives? Join our team at Waythrough and support people facing challenges around mental health, substance use, housing or domestic abuse. This is more than just a job its a chance to build meaningful relationships and create lasting change. About the role: To work closely with the Service Manager to devise and implement administrative and financial systems, in accordance with the policies of Waythrough. Support with administrative tasks for 8 services. What you’ll do: Revise, maintain and update all filing systems. Answer and respond to all initial enquiries from outside agencies or prospective residents. Maintain holiday records and all other internal administration systems. Co-ordinate the taking and passing on of internal and external messages. Provide telephone reception. Maintain and update the service diary. Provide typing and word processing support for the staff team as necessary. What you’ll need to succeed in the role; Good verbal communications skills and an ability to relate to a wide range of people. Experience of completing financial returns / records. Experience of maintaining and reviewing office systems and procedures. What We Offer We value the people who make a difference every day. Alongside meaningful work, youll enjoy a comprehensive benefits package: 27 days annual leave, rising to 32 after 1 year (plus bank holidays) Pension scheme with 4.5% employer contribution, matched up to 6.5% Life assurance (3 annual salary) Enhanced sick pay and family-friendly pay Birthday leave and the option to buy up to 5 extra days annual leave Professional fee reimbursement for relevant qualifications 24/7 online GP access and Employee Assistance Programme Recognition and long service awards via our Way to Go and Aspirations portals 500 Recommend a Friend bonus Cycle to Work scheme and Credit Union membership Discounts via Blue Light Card, Charity Discounts, Extras and Tickets for Good Free will writing service and wellbeing initiatives throughout the year Inclusion and accessibility Waythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities, especially those with lived experience of the issues we support. We have signed up to the Disability Confident Scheme – all applicants are welcome, and adjustments can be made to enable fair participation. If you need adjustments or support to apply, please email our recruitment team: recruitmentteam@waythrough.org.uk Closing Date: 2026-04-10 Waythrough launched in October 2024 following the merger of Humankind and Richmond Fellowship. Our vision is to break down the barriers that stop people getting the support they need to live a life they value. We tackle poverty and disadvantage in communities, through mental health, drug and alcohol, housing and related support. We have almost 200 services around England and nearly 3,500 amazing staff and volunteers who run them. Every year our services support around 125,000 people. Bringing together two big organisations is not a small task and itll take a while to fully integrate our systems, processes and approaches. Thats why you will notice various brands including, Richmond Fellowship or Aquarius (our subsidiary charity in the Midlands). Aquarius Aquarius is a subsidiary of Waythrough. Aquarius is a Midlands-based charity supporting individuals to overcome the harms caused by drugs, alcohol and gambling. Aquarius has always held the view that people we support could resolve their problems with support and guidance and that people have the ability to find their own solutions to their problems. Our roles across the organisation include Practitioners and Administrators as well as Team Managers. Find out more at www.aquarius.org.uk