Casual Crisis Recovery Worker Lancashire Willow House

Location: Willow House – 120 Chapel Lane, Coppull, PR7 4PN (Work from Oak house, Burnley also required if staff shortage).

Working Hours: Casual hours Contract Type: Casual Salary: 12.71

Please note: The salary listed reflects the full earning potential for this role. Starting salaries depend on experience and progression within the band.

About Waythrough

Waythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship. Together, weve created one of the largest mental health and social support charities in England.

Every year, we support around 125,000 people through nearly 200 services and its all made possible by our 3,500 brilliant staff and volunteers.

Make a real difference in your community

Are you passionate about helping others live safer, healthier, more independent lives? Join our team at Waythrough and support people facing challenges around mental health, substance use, housing or domestic abuse. This is more than just a job its a chance to build meaningful relationships and create lasting change.

About the service:

Willow house is a mental health crisis recovery house. We offer support for those in crisis from a range of 3-7 days. We are a seven bedroom facility, with 24 hour staffing. Day staff work in a shift pattern of earlies, days and lates. Waking night staff cover a ten hour period.

The people we support are central to everything we do. Each person who uses our services is a unique individual and they all deserve to be treated as such. As such, the responsibilities may vary from day to day.

About the role:

Assist people using our services to:

Manage and improve their own physical and mental well-being

Develop life-skills and coping tools to better manage their own mental health, through group and 1:1 interventions.

Live more fulfilling lives and develop new meanings and purposes

Take control over their life, through their own choices and decisions

Ensure the safe running of the service:

Assess resident wellbeing and welfare on an ongoing basis

Keep our service compliant with legal regulations

Provide a safe, respectful environment

Keywork:

Oversee your own caseload of sessions

Concentrate on the person and their individual needs, choices and aspirations, rather than on diagnostic categories or labels

Work with individuals to develop agreed, meaningful and achievable person centred plans with positive outcomes that meet the individuals aspirations

Complete a range of activities during and around sessions

Ensure positive risk assessments are created and implemented in line with our policies and procedures

Signpost people we support to other services for additional support

Maintain the health and safety of the building

Support the team with daily planning

Manage your own workload:

Plan and carry out your core areas of responsibility

Complete accurate and timely computerised records via our database

Liaise with external agencies – such as community mental health teams, multi-disciplinary teams and carers – building relationships and projecting a positive image of the service

Effectively monitoring and managing your own wellbeing through debriefing and discussions with your manager and colleagues

Keep up to date with organisational developments

To Succeed in This Role, Youll Need:

Ability to communicate effectively at all levels

Ability to respond compassionately to sensitive and complex issues

Able to motivate, support and advocate for people using services

Able to work effectively unsupervised and as part of a team

Able to keep good and accurate records

Ability to plan and prioritise workload

Good interpersonal and listening skills

Able to keep good and accurate records

Ability to plan and prioritise workload

Able to demonstrate a commitment to self-development & training

Able to demonstrate personal & professional integrity

Ability to work under pressure

Good IT skills, including in Word, the use of databases and email

Able to work flexibly to meet the needs of the Service and people using services

Able to participate in a 24 hour/7 day week shift rota, undertake on call duties and stay away from home at night

To view the full job and person specification, please click here.

What We Offer

We value the people who make a difference every day. Alongside meaningful work, youll enjoy a comprehensive benefits package:

Inclusion and accessibility

Waythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities, especially those with lived experience of the issues we support.

We have signed up to the Disability Confident Scheme – all applicants are welcome, and adjustments can be made to enable fair participation.

If you need adjustments or support to apply, please email our recruitment team: recruitmentteam@waythrough.org.uk

How to apply

If youre viewing this advert on an external platform such as Indeed, please click Apply via company website to view the full job description and submit your application.

Please note that while this role has a stated closing date, we reserve the right to close the advert early should we receive a high number of applications.

Closing Date:

2026-03-19

Please note: The salary listed reflects the full earning potential for this role. Starting salaries depend on experience and progression within the band.

About Waythrough

Waythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship. Together, weve created one of the largest mental health and social support charities in England.

Every year, we support around 125,000 people through nearly 200 services and its all made possible by our 3,500 brilliant staff and volunteers.

Make a real difference in your community

Are you passionate about helping others live safer, healthier, more independent lives? Join our team at Waythrough and support people facing challenges around mental health, substance use, housing or domestic abuse. This is more than just a job its a chance to build meaningful relationships and create lasting change.

What We Offer

We value the people who make a difference every day. Alongside meaningful work, youll enjoy a comprehensive benefits package:

27 days annual leave, rising to 32 after 1 year (plus bank holidays)

Pension scheme with 4.5% employer contribution, matched up to 6.5%

Life assurance (3 annual salary)

Enhanced sick pay and family-friendly pay

Birthday leave and the option to buy up to 5 extra days annual leave

Professional fee reimbursement for relevant qualifications

24/7 online GP access and Employee Assistance Programme

Recognition and long service awards via our Way to Go and Aspirations portals

500 Recommend a Friend bonus

Cycle to Work scheme and Credit Union membership

Discounts via Blue Light Card, Charity Discounts, Extras and Tickets for Good

Free will writing service and wellbeing initiatives throughout the year

Inclusion and accessibility

Waythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities, especially those with lived experience of the issues we support.

We have signed up to the Disability Confident Scheme – all applicants are welcome, and adjustments can be made to enable fair participation.

If you need adjustments or support to apply, please email our recruitment team: recruitmentteam@waythrough.org.uk

Closing Date: