Team Leader (Dorset)

Location: Weymouth (with travel across West Dorset as required) Working Hours: 37 Contract Type: Permanent Salary: 31,030 – 41,980

Make a real difference in your community

Are you passionate about helping others live safer, healthier and more independent lives?

Join Waythrough , one of the UKs leading mental health and social support charities, and make a lasting impact every day.

We support over 125,000 people each year through our 200 services, empowering individuals to overcome challenges around mental health, housing, and substance use.

About the Role

An exciting opportunity has arisen for a Team Leader to join our service in West Dorset . Based at our Weymouth premises, you will play a pivotal role in leading and inspiring a dedicated team to deliver high-quality services and support.

This role will involve overseeing day-to-day service delivery while ensuring staff are supported, motivated, and working collaboratively to achieve the best outcomes. There may also be occasions where travel across the county is required to provide support where there is service demand.

We are looking for someone who thrives in a fast-paced and dynamic environment , with strong leadership skills, the confidence to make decisions, and the ability to problem-solve effectively.

What Youll Do

Lead, manage and support a team to deliver high-quality services.

Ensure the smooth day-to-day running of operations.

Maintain high standards of customer service and stakeholder engagement.

Monitor service performance and contribute to continuous improvement.

Prepare reports and analyse statistical data when required.

Respond to enquiries and ensure communication is clear, professional and effective.

Support the development of new service pathways and adapt to evolving service needs.

To Succeed in This Role, Youll Need:

Leadership: Proven ability to lead, manage and motivate a team while encouraging collaboration and professional development.

Customer Service: Strong background in delivering excellent customer service and maintaining stakeholder satisfaction.

Service Delivery: Commitment to ensuring clients receive efficient, timely and appropriate support.

Data & Reporting: Experience preparing reports and analysing service data.

Communication: Excellent written and verbal communication skills.

Problem-Solving: A proactive and solutions-focused approach to challenges.

Adaptability: Ability to work flexibly within a developing service and support new initiatives.

We are seeking an enthusiastic and experienced leader who can bring passion, commitment, and strong leadership to our growing team!

Why Join Us?

Be part of a growing and successful service making a real difference in West Dorset.

Lead a supportive and collaborative team committed to service excellence.

Opportunity for professional development and to help shape future service pathways.

Please read the full Job Description and Person Specification prior to applying for this position. For full person specifications and job details, please visit this link.

Please note: The salary listed reflects the full earning potential for this role. Starting salaries depend on experience and progression within the band.

About Waythrough

Waythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship. Together, weve created one of the largest mental health and social support charities in England.

Every year, we support around 125,000 people through nearly 200 services and its all made possible by our 3,500 brilliant staff and volunteers.

Make a real difference in your community

Are you passionate about helping others live safer, healthier, more independent lives? Join our team at Waythrough and support people facing challenges around mental health, substance use, housing or domestic abuse. This is more than just a job its a chance to build meaningful relationships and create lasting change.

What We Offer

We value the people who make a difference every day. Alongside meaningful work, youll enjoy a comprehensive benefits package:

27 days annual leave, rising to 32 after 1 year (plus bank holidays)

Pension scheme with 4.5% employer contribution, matched up to 6.5%

Life assurance (3 annual salary)

Enhanced sick pay and family-friendly pay

Birthday leave and the option to buy up to 5 extra days annual leave

Professional fee reimbursement for relevant qualifications

24/7 online GP access and Employee Assistance Programme

Recognition and long service awards via our Way to Go and Aspirations portals

500 Recommend a Friend bonus

Cycle to Work scheme and Credit Union membership

Discounts via Blue Light Card, Charity Discounts, Extras and Tickets for Good

Free will writing service and wellbeing initiatives throughout the year

Inclusion and accessibility

Waythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities, especially those with lived experience of the issues we support.

We have signed up to the Disability Confident Scheme – all applicants are welcome, and adjustments can be made to enable fair participation.

If you need adjustments or support to apply, please email our recruitment team: recruitmentteam@waythrough.org.uk

Closing Date: