PURPOSE STATEMENT

This role helps to ensure ample continuing support for the nonprofits which rely on Ayudas Language Access Program for interpretation and translation assistance as they navigate language access challenges and strive to adopt best practices. The role also manages trainings provided to interpreters and service providers.

ORGANIZATIONAL PROFILE

Ayuda is a 501 (c)(3) nonprofit organization dedicated to providing direct legal, social and language access services, education, and outreach to low-income immigrants in the Washington, DC metropolitan area. Since 1973, Ayuda has provided critical services on a wide range of issues, in the process acquiring nationally recognized expertise in several fields including immigration law, language access, domestic violence and human trafficking. Ayuda has office locations in Washington, DC, Silver Spring, MD and Fairfax, VA.

WHYDO YOUWANT THIS JOB?

Because, just like everyone at Ayuda, you believe:

• In seeing communities where all immigrants succeed and thrive in the United States.
• In the overall success of our organization and all our programs.
• That families should be healthy and safe from harm.
• That all people should have access to professional, honest, and ethical services, regardless of ability to pay or status in this country.
• That diversity and equality make this country better.

WHAT WILL THIS JOB ENTAIL?

Duties include the following. Other duties may be assigned.

• Plan and deliver trainings for legal and victim service providers (on site at a physical location or remote) on how to use the services of the Language Access Program, on language access obligations, and on how to work with an interpreter.
• Meet with participating legal and victim services providers on a regular basis (frequency depending on capacity) to learn about their unique language access needs.
• Take primary responsibility for the execution of interpreter trainings (multi-day trainings and mini-trainings) by managing a variety of related tasks including: advertising, recruiting, contracting trainers, choosing participants, arranging appropriate venue (on site at a physical location or remote), distributing training materials, providing technical support, and offering training graduates the opportunity to contract with Ayudas interpreter banks, managing the tasks involved with onboarding new independent contractors.
• Screen new nonprofits to determine eligibility for free language access services, and in consultation with the Language Access Managers, decide based on program capacity and funding whether to give new nonprofits access to such services.
• Work to assist nonprofits with regard to correctly and efficiently using the services offered by Ayudas Language Access Program.
• Work to assist interpreters with regard to following the policies in place for independent contractors accepting interpretation assignments from Ayudas Language Access Program.
• Assist the Language Access Managers with grant applications and reports as they relate to trainings.
• Supervise interns and lead the internship recruitment and training process, serving as unit point person for the internship program.
• Provide general administrative support to the Language Access team.
• Other duties as assigned by the Language Access Director and Language Access Managers.

This position will be based primarily in our DC office. This position is hybrid and will include both in-person and remote workdays.

HOW DO YOU KNOW IF YOU CAN DO THIS JOB?

Eligibility Requirements:

• Must be legally able to work in the United States and maintain proper work authorization throughout employment.
• Must be able to meet the physical requirements of the position presented in a general office environment.

Qualifications:

The following qualifications are the qualities, experiences, and skills we seek in a candidate.

Candidates who don’t feel that they meet every single qualification, but who still believe theyd be the right fit for this role, are encouraged to consider applying! We’re eager to meet people that believe in our mission and can contribute to our team in a variety of ways — not just candidates who check all the boxes.

Education/Experience:

• At least two years of experience in language access services, including the following skills and strengths:
• Excellent written and verbal communication skills.
• Effective management of multiple tasks and deadlines.
• Following through with responsibilities in line with expected timeframes or clearly communicating with supervisors when deadlines will not be met.
• Understanding of program deadlines/requirements and independently preparing to meet them.
• Making decisions appropriate to the role, in place of relying on supervisors to make all decisions.
• Independently identifying problems, needs, and inefficiencies; bringing them to the attention of a supervisor; proposing solutions; and taking ownership of the implementation of approved solutions.
• Ability to identify, analyze, and report trends or patters in complex data sets
• Excellent customer service skills and ability to communicate with people from diverse backgrounds in a culturally competent manner
• Dedication to improving access to services for immigrant, limited-English proficient, and Deaf communities
• Advanced knowledge of how best to meet the language access needs of nonprofits providing legal and/or victim services
• Experience working with interpreters, balancing their needs with those of the organization and client communities
• Preferred:
• Public speaking ability and ability to develop presentations for training or teaching purposes
• Experience using:
• Microsoft Office (Word and Excel)
• Salesforce/CRM databases
• DocuSign
• Bill.com
• Paylocity
• Wufoo
• SurveyMonkey
• Google Drive (Docs and Forms)
• SharePoint
• WordPress