Cafe and Events Supervisor

Location: Birmingham Hours: 20 Salary: 25,867 – 26,667

Please note: The salary listed reflects the full earning potential for this role. Starting salaries depend on experience and progression within the band.

About Aquarius

Aquarius Action Projects is a long-established charity (since 1977) based in Birmingham with a national reach of contracts and Partnerships. Aquarius is a subsidiary of Waythrough a large charity that specialises in mental health, alcohol, drugs and related areas.

Waythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship. Together, weve created one of the largest mental health and social support charities in England.

Every year, we support around 125,000 people through nearly 200 services and its all made possible by our 3,500 brilliant staff and volunteers.

Make a real difference in your community

Are you passionate about helping others live safer, healthier, more independent lives? Join our team at Waythrough and support people facing challenges around mental health, substance use, housing or domestic abuse. This is more than just a job its a chance to build meaningful relationships and create lasting change.

About the Role

As a Cafe and Events Supervisor, you will play a key role in the day-to-day running of busy cafe and events operations across Evolve sites. Youll be responsible for delivering excellent customer service while supporting food preparation, service delivery, and maintaining high standards of health and safety.

Alongside operational duties, you will support the development of volunteers through training and supervision, contributing to a positive and inclusive working environment. This is a varied and hands-on role requiring strong organisation, teamwork, and the ability to manage multiple priorities in a fast-paced setting.

Key Duties

Deliver high-quality customer service, ensuring a friendly and efficient experience

Prepare and serve a range of food and hot/cold drinks

Operate the till, handle payments, and maintain accurate records

Monitor, manage, and order stock as required

Maintain cleanliness and adhere to food hygiene and safety standards

Support the coordination and delivery of catering for events and bookings

Liaise with internal teams regarding bookings and operations

Produce sales reports and maintain accurate financial and booking records

Assist with rotas and day-to-day staffing across sites

Train, support, and supervise volunteers, including regular check-ins

Implement menu updates and contribute ideas to improve sales and service

Ensure compliance with organisational policies and procedures

About You

Were looking for someone who is enthusiastic, reliable, and passionate about hospitality. Youll be a strong communicator who can work both independently and as part of a team, with the ability to stay organised in a busy environment.

You will ideally have:

Experience in a cafe, hospitality, or customer-facing role

Strong customer service and communication skills

Cash handling and/or supervisory experience

The ability to multitask and use initiative

An understanding of stock control and basic financial processes

A positive attitude and willingness to learn

Good timekeeping and a professional approach

Experience supporting or working with young people or individuals with additional needs would be an advantage, but not essential.

What We Offer

We value the people who make a difference every day. Alongside meaningful work, youll enjoy a comprehensive benefits package:

27 days annual leave, rising to 32 after 1 year (plus bank holidays)

Pension scheme with 4.5% employer contribution, matched up to 6.5%

Life assurance (3 annual salary)

Enhanced sick pay and family-friendly pay

Birthday leave and the option to buy up to 5 extra days annual leave

Professional fee reimbursement for relevant qualifications

24/7 online GP access and Employee Assistance Programme

Recognition and long service awards via our Way to Go and Aspirations portals

500 Recommend a Friend bonus

Cycle to Work scheme and Credit Union membership

Discounts via Blue Light Card, Charity Discounts, Extras and Tickets for Good

Free will writing service and wellbeing initiatives throughout the year

Inclusion and accessibility

At Aquarius, we are committed to building a diverse and inclusive workforce. We welcome applications from people with lived experience of substance use or recovery, and from candidates from minoritised ethnic communities. We welcome applications from people of all backgrounds, cultures, abilities, and identities to ensure our services are representative of the communities we serve.

We have signed up to the Disability Confident Scheme – all applicants are welcome, and adjustments can be made to enable fair participation.

If you need adjustments or support to apply, please email our recruitment team: recruitmentteam@waythrough.org.uk

Inclusion and accessibility

At Aquarius, we are committed to building a diverse and inclusive workforce. We welcome applications from people with lived experience of substance use or recovery, and from candidates from minoritised ethnic communities. We welcome applications from people of all backgrounds, cultures, abilities, and identities to ensure our services are representative of the communities we serve.

If you need adjustments or support to apply, please email our recruitment team: recruitmentteam@waythrough.org.uk

How to apply

If youre viewing this advert on an external platform such as Indeed, please click Apply via company website to submit your application.

Closing date: