Permanent Full Time| 35 Hours/week

Location: Rosny Park, Tasmania

Salary: $ 88 K + Super + NFP salary packaging benefits

Make a meaningful difference to the lives of Australians in need

Life at Mission Australia

When you join the team at Mission Australia, you become part of a community who are determined to end homelessness and ensure people in need can thrive. United by our Christian purpose and values, we stand together with anyone who needs us, for as long as they need us. Find out more about us and our purpose .

Your Opportunity

Are you passionate about supporting people at pivotal moments in their lives? Do you believe safe, stable housing is the foundation for a better future? This role is an opportunity to walk alongside people during their first six months in housing, building trust, stability, and confidence for long-term success.

As a Welcome Home Housing Coordinator, youll be at the forefront of an innovative housing initiative focused on early intervention, relational care, and tenant success. This role will deliver tenancy management and holistic support coordination to our new tenants using trauma-informed and person-led approach.

Your key responsibilities will be to:

Build meaningful relationships with tenants during their critical first six months

Collaborate with internal teams and external agencies to provide wraparound support

Conduct tenancy sign ups and property inspections with a supportive approach

Delivery tenancy education and connect tenants with support services

Monitor rent and provide early intervention to prevent arrears

Encourage tenant participation in community programs

Prepare reports on tenancy outcomes, arrears and program performances

Handle feedbacks and complaints with a focus on empowerment and improvement

Requirements for Success

Certificate IV in social housing or community services desirable

Experience in community or social housing or similar sector desirable

Strong understanding of challenges faced by the vulnerable communities

Exceptional relationship building and communication skills

Ability to manage competing priorities in a dynamic environment

Strong conflict-resolution and problem-solving skills

Highly organised and attention to detail

Trauma-informed, compassionate and person-centred approach

Valid driver’s license and WWCC

Before starting work with us, you will need to undertake a national police history check, qualifications, referee checks, and WWCC.

Your benefits

Rewarding work every day you know youre making a real difference

Not-for-profit salary packaging, reducing your tax (details via AccessPay)

Free external, confidential counselling and access to chaplaincy support

Volunteering opportunities

Extra leave available including an additional public holiday, additional annual leave day on your work anniversary and the opportunity to purchase further annual leave

Our culture

Our innovative and inclusive culture will ensure you feel valued at Mission Australia as you help Australians in need and develop in your career.

We prioritize the safety and wellbeing of everyone, both within our team and the individuals we serve.

We are committed to creating a diverse and inclusive working environment. We actively support and encourage people of all backgrounds; gender, age, ethnicity, race, cultural background, disability, religion, and sexual orientation to submit an application and aim to ensure that the recruitment and employee experience is as accessible and inclusive as possible. So, whoever you are, if youre skilled and actively support our purpose and values, you would be welcome at Mission Australia.

If you live with disability and require support to submit your application, please email talentattraction@missionaustralia.com.au or visit our Careers page for additional contact details.

We Strongly encourage applications from people who identify as Aboriginal or Torres Strait Islander. For culturally safe support or assistance with your application, please contact us at deadlycareers@missionaustralia.com.au

How to apply

Click Apply and send your application today!

As a committed Circle Back Initiative employer, we will respond to your application.

Applications are shortlisted as they are received. Please apply as soon as possible to be considered. Thank you