About UN Support Office in Haiti

UN Support Office in Haitiis part of the United Nations system, working to promote international cooperation and address global challenges. As a UN entity, it contributes to the organization’s mission of maintaining international peace and security, developing friendly relations among nations, and promoting international cooperation in solving international problems and encouraging respect for human rights.

Job Summary

This INFORMATION SYSTEMS OFFICER (Service Management), (TJO), P3 position offers an opportunity to make a significant impact within UN Support Office in Haiti’s work in international cooperation and sustainable development. Based in Haiti, you will contribute your expertise to advance the organization’s mission and support international cooperation on critical global challenges. This role offers the opportunity to work in a dynamic, multicultural environment while contributing to meaningful outcomes that benefit communities worldwide.

Key Details

• Job Title:INFORMATION SYSTEMS OFFICER (Service Management), (TJO), P3
• Grade:P-3
• Location:Port-au-Prince, Haiti
• Department:UN Support Office in Haiti
• Contract Type:Professional Staff
• Salary Range:$70,212.0 – $90,676.0 USD annually

Qualifications

• Advanced university degree (Masters degree or equivalent) in information systems, computer science, mathematics, statistics, geospatial technology or related field, is required. A first-level university degree in combination with additional two years of qualifying experience may be accepted in lieu of the advanced university degree.
• English and French are the working languages of the United Nations Secretariat. For th is job opening, English is required. French is desirable. The table below shows the minimum required level for each skill in these languages, according to the UN Language Framework (please consult https://languages.un.org for details). Required Languages Language Reading Writing Listening Speaking English UN Level II UN Level II UN Level II UN Level II Desirable Languages Language Reading Writing Listening Speaking French UN Level II UN Level II UN Level II UN Level II
• A minimum of five (5) years of progressively responsible professional experience in planning, design, development, implementation and maintenance of computer information systems or related areas, including experience in developing and overseeing large centralized and globally distributed enterprise-level systems, experience in ICT service management, including leading service desk operations and implementing ITIL-based frame works is required. Two (2) years providing services in the field of information systems or related area to or in a field operation of the United Nations common system or comparable international organization, experience collaborating with stakeholders across multiple departments or field locations to align ICT service delivery with organizational objectives is required. Two (2) years experience in the field of information systems or related area in a conflict or post-conflict setting is required. Experience in carrying out administrative functions of a Unit, which would include preparation of budget/cost estimates, reporting on budget/programme performance, procurement of goods and services along with contract management, asset lifecycle management and the recruitment of staff, is required.

Skills

• Professionalism: The Information Systems Officer in the Service Management Unit must possess comprehensive knowledge of ITIL-based service management frame works and best practices to oversee service desk operations, incident/problem/change management, and continuous service improvement initiatives that ensure high-quality first-level ICT support delivery. Expert understanding of contract lifecycle management, IT asset management systems (hardw are/softw are inventory, licensing compliance, procurement processes), and vendor performance monitoring is essential for effective oversight of organizational ICT resources and service level agreements. Strong expertise in information security governance, risk management frame works (ISO 27001, NIST), disaster recovery planning, and business continuity operations is required. Shows pride in work and achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. Takes responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work. Planning and Organizing: Develops clear goals that are consistent with agreed strategies; Identifies priority activities and assignments and adjusts priorities as required; Allocates appropriate amount of time and resources for completing work; Foresees risks and allows for contingencies when planning; Monitors and adjusts plans and actions as necessary; Uses time efficiently. Client Orientation: Considers all those to whom services are provided to be “clients ” and seeks to see things from clients’ point of view; Establishes and maintains productive partnerships with clients by gaining their trust and respect; Identifies clients’ needs and matches them to appropriate solutions; Monitors ongoing developments inside and outside the clients’ environment to keep informed and anticipate problems; Keeps clients informed of progress or setbacks in projects; Meets timeline for delivery of products or services to client.

Benefits

• Competitive compensation package
• Professional development opportunities
• Comprehensive health and wellness benefits
• Inclusive and collaborative work environment

How to Apply