Our hospitality extends to families while they are receiving treatment at our hospital partners! A Ronald McDonald House Family Room is a quiet place away from the medical space, for families to recharge, refresh, grab a bite to eat, or get rest during the long days of testing or treatment.

Job Summary:The Family Room Assistant helps to manage the RMHC Philly Family Rooms at Children’s Hospital of Philadelphia (Oncology & Seashore House) and St. Christophers Hospital for Children. The Family Rooms, as an extension of the Ronald McDonald House, are hospitality lounges serving as a respite space for families of seriously ill children on the hospital units that we serve. This position will work directly in the CHOP and St. Chris environment, interacting with families, patients and hospital nurses and staff.

Successful completion of all hospital background and health clearances required. Wearing designated and required PPE in the hospital settings is required.

Scheduling rotation includes weekday hours: 8 am 4 pm and 11 am 7 pm and weekend hours 8 am 4 pm

Essential Duties:

• Engage and communicate with all patients, families, and visitors that enter the Family Rooms to provide information, support and assistance
• Provide courteous and professional assistance with all Family Room guests in alignment with organizational standards, maintaining respectful relationships throughout the Family Room experience
• Support the onboarding, training, and management and development of CHOP Volunteers that serve in the Family Rooms
• Provide information to families regarding available local resources
• Educate families about RMHC Philly programs including Camp and other resources
• Participate in Family Room procedure development and marketing coordination
• Support expanding, creating, and implementing current and future programming
• Maintain the cleanliness and organization of the Family Rooms
• Take inventory and stock the rooms with snacks, coffee, and other supplies
• Support operations efforts with supply deliveries as needed
• Accept meal donations, set meals, serve families, and clean up
• Create Activity/Meal calendars on a biweekly basis
• Collaborate with hospital staff to ensure that all donated items comply with hospital policies and regulatory standards
• Serve as a liaison to facilitate effective coordination and collaboration between the Family Room program and partner hospitals, as well as the rest of the RMH organization.
• Follow all hospital partner compliance regulations including vaccinations, background check requirements, and training

Qualifications:

• High school diploma, 2-year degree preferred
• Experience working or volunteering in a healthcare environment
• Experience or willingness to work with children who are experiencing medical challenges and/or special needs
• Experience in roles creating a high level, high touch customer experience

Competencies:

• Excellent verbal and written communication skills
• Ability to work independently
• Ability to be empathetic and sensitive to the needs of others
• Excellent customer service skills
• Friendly and professional demeanor
• Excellent critical thinking skills

Applications must be submitted through the official careers portal. Female candidates and candidates from underrepresented groups are strongly encouraged to apply.

Apply via Email
HR@RMHCPhilly.org