The Manager of Program Operations is a manager-level role that advances The Practice Spaces mission through program coordination, communication and planning, coach hiring and onboarding, and logistical support for seasonal coaches and program coordinators. Reporting to the Chief Program Officer, this position plays a key role in implementing effective communication and leadership programs that are fully staffed with high-quality coaches.

The Practice Space is at an exciting and pivotal stage in the evolution of our work, and this role is ideal for someone with an entrepreneurial spirit who thrives in ambiguity and is motivated to build upon the strong foundation already in place. The Manager of Program Operations brings strong project management skills to serve as the logistical backbone of our programs as we expand our organizational reach, while building and maintaining a robust pipeline of coach talent to support quality programs as we grow.

Core Responsibilities

Program Coordination (50%)

• Manage logistics and operations related to programs at The Practice Space (across all ages), including making sure programs are adequately staffed, details are fully communicated, site needs are anticipated and supported, and timelines and roles are clearly defined and managed
• Participate in calls with schools, partner sites, and lead agencies to gather site information and logistics (i.e. days/times, grades, frequency, group size, space, etc) and facilitate communication between the site leads and the appropriate staff member from The Practice Space (i.e. program coordinators)
• Secure, manage and maintain strong relationships with lead agencies and partners by building productive relationships with site leads, school administration, and other points of contact
• Ensure we have the necessary conditions for the successful program implementation

Team Support (20%)

• Collaborate with different team members on site-based problem-solving and troubleshooting with a focus on scheduling, coach placement, logistical issues (such as absences, incomplete registration, rooms, supplies) and student engagement and behavior issues
• Meet with program coordinators to gather feedback and updates and facilitate planning related to program launches, ongoing status, and culminating experiences
• Maintain program trackers and update project management tools (i.e. Trello)
• Support the team with program data collection

Coach Hiring, Onboarding and Development (30%):

• Manage all phases of the coach employee lifecycle, inc…