Communications Manager Job Description

The Communications Manager position is a full-time, remote (work from home) exempt staff position. Candidates must be based inCalifornia or the Washington DC Metropolitan Area.

Department:Communications

Reports To:Executive Director

Consults With:All levels of staff and management

Overall Responsibility:The Communications Manager will develop and implement Consumer Actions external communications strategy, including the drafting of publications and newsletters, social media posts, website content, and media relations.

Supervises:No supervisory duties.

Key Areas of Responsibility:

• • Manage Consumer Actions digital and social media presence.
  • Write, edit, revise and update consumer education publications, newsletters, media releases, consumer alerts, and website content.
  • Develop, draft and edit curricula and other training materials.
  • Assist in drafting action alerts, comments to regulatory agencies, and legislative summaries.
  • Proofread a variety of materials, including letters, newsletters, publication summaries, and website content.
  • Research consumer issues, laws and regulations for consumer education publications.
  • Assist in drafting and editing external communications including annual reports, event invitations, meeting agendas, fundraising letters of inquiry, grant proposals, etc.
  • Maintain Consumer Action style guide.

Qualifications:

• • Bachelors degree in communications, public relations, journalism or a related field.
  • 3-5 years of experience in organizational communications/public relations in a nonprofit environment.
  • Demonstrated ability to write and edit diverse types of communications, including press releases, newsletters, and consumer education brochures.
  • Knowledge and experience in social media across all platforms.
  • Attention to detail and ability to organize and prioritize multiple projects to meet deadlines.
  • Knowledge of consumer services and products, including those in the banking, credit, insurance and telecommunications industries.
  • Knowledge of Associated Press (AP) stylebook and Consumer Action stylebook.
  • Strong research skills.
  • Strong project management and strategic planning skills.
  • Ability to quickly master complex and unfamiliar subjects.
  • Excellent, detailed working knowledge of the Microsoft Office programs, including Word, Excel and PowerPoint.
  • Knowledge of or ability to learn software employed by Consumer Action, including:
• HTML and web editing
• Layout or graphic design programs
  • Ability to work independently with a minimum of supervision.
  • Positive, cooperative disposition and ability to work supportively with colleagues.